We are seeking a proactive, organised, and customer-centric Sales Progressor to join our busy Mercedes‑Benz dealership team in Dartford This is an excellent opportunity for someone who enjoys coordinating sales processes, delivering exceptional customer service, and supporting the wider sales operation..
Hedin Automotive is a well-established Mercedes‑Benz partner with a strong presence across the region. We pride ourselves on delivering premium customer experiences and providing colleagues with a supportive, inclusive and development‑focused workplace.
As a Sales Progressor , you will be responsible for managing the administrative and logistical processes that support vehicle sales. You will work closely with the Sales Team, and Logistics to monitor and progress orders, share updates, and ensure vehicles are delivered on time and to the expected standard.
Maintain regular, professional communication with the Sales Team to update them on order status, delivery timescales and any required actions
Coordinate with Sales Consultants, Aftersales, and Parts to prepare vehicles for handover
Proactively identify potential delays or issues and escalate to the Sales Manager with recommended actions
Handle queries sensitively and professionally, including escalation of concerns to the appropriate manager for resolution
Contribute to continuous improvement of sales progression processes, documentation and internal communications
Previous experience in a dealership sales support, administration or progression role, ideally within a franchised automotive environment
Excellent organisational skills with the ability to manage multiple tasks and priorities in a fast‑paced environment
Strong written and verbal communication skills with a customer‑centric approach
Proficient with CRM and DMS systems; confident in using Microsoft Office applications
Attention to detail and commitment to accuracy
Ability to work collaboratively across teams and build effective working relationships
Problem‑solving mindset and a proactive approach to resolving issues
Right to work in the UK and full UK manual driving licence preferred
Location: Mercedes‑Benz and smart – Dartford
Working Hours: Full‑time, typically 45 hours per week 8am to 6pm
Competitive salary and benefits package
25 days’ annual leave plus bank holidays
Generous staff discounts on Mercedes‑Benz vehicles and accessories
Employee assistance programme and wellbeing support
Life insurance, pension scheme and long service recognition
Cycle to Work scheme and other retail/ leisure discounts
Opportunities for training, development and career progression within Hedin Automotive
If you are organised, communicative and enthusiastic about delivering a seamless sales experience for our customers, we would like to hear from you. Please apply today to join our team at Hedin Automotive Mercedes‑Benz Dartford.
Hedin Mobility Group is one of Europe's largest mobility providers, with more than 12,000 employees and operations in 14 countries. Net sales in 2022 was SEK 52.7 billion and the Group sold more than 180,000 vehicles.
Our vision is to be a transforming force in the European automotive and mobility industry. By importing and distributing high-quality vehicles and providing retailing and workshop services with a high level of customer focus as well as innovative mobility solutions, we create value for our customers, employees and other stakeholders.
