Job Description

ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty-free, and duty paid retail outlets in Europe, The Middle East, Asia Pacific, and the Americas. From pioneering beginnings when we opened the world’s first duty free shop in Shannon Airport in 1947, we now employ over 3,500 people worldwide and manage a turnover in excess of $1 billion. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc. This is an exciting opportunity for enthusiastic and ambitious individuals to work in a closely knit team who are passionate about retail and delivering the best Airport retail experience for passengers. The successful candidates will deliver a world class shopping experience to our customers at Dublin Airport, maximising sales growth and providing on-trend, customer centric services. We have a number of full-time roles based at Dublin Airport. The roles are shift based, permanent and will be appointed in line with the Framework Agreement agreed with Mandate Union. An engaging onboarding process will be delivered, which will include comprehensive training.

We Offer:

• Hourly Rate €17.76

• Comprehensive induction & training programme

• Uniform provided on joining

• Subsidised staff meals and free coffee, tea & water across breakrooms

• Free car-parking for working hours with staff shuttle bus available

• Travel Tax Saver Scheme and the Bike to Work Scheme

• Staff discount at Dublin and Cork Airport Duty-free with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus

• Various Wellbeing initiatives: Complementary Flu vaccines, health clinics, EAP assistance programme,

• Focus on You Wellbeing services, access to on-site gym and swimming pool in ALSAA

• Active daa Charity of the Year activities, events, and socials

• Driving Sales Approach and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)

• Link sell, substitute sell, cross sell & up sell to increase customer satisfaction and passenger average spend

• Highlight ARI’s value message and ARI’s exclusive customer offerings

• Maintain awareness of all sales promotions and participation in all promotional activities

• Knowledge of Store, category sales targets

• Adherence to cash/card handling procedure

• Visual Merchandising & Category Management

• Knowledge and application of required merchandising standards in line with guidelines from the visual merchandising and category management teams

• Ensure accurate pricing of products through correct display and adherence to SEL guidelines

• Recognise and ensure implementation of brand standards for each house/supplier

• Awareness of the stock levels and locations to ensure effective stock rotation

• Retail Product Knowledge of all categories within the retail area

• Commit to attending ongoing brand training and implementing learnings thereafter

• Proactivity in driving personal learning and development

• Provide feedback to team members and managers regarding product interest

• Provide a professional, attentive, and personal customer shopping experience

• Adhering to H&S regulations

• Customs Compliance and Stock Security

• Proactive approach in implementing company SOPs



• Prior experience working in retail or hospitality is preferred

• Demonstrate a genuine desire and commitment to provide extraordinary customer service

• Excellent communication skills

• Self-motivated and possess real passion for luxury brands

• Flexibility to work varying 24/7 shifts (including weekends & public holidays)

• Flexibility and ability to work across all duty-free stores and brands (including alcohol and tobacco)

• Committed to ARI Values

Daa as regulated entity requires all applicants to:

• Pass 5-year background check (including a criminal background check/Garda Vetting)

• Pass a medical evaluation

• Successfully meet all requirements to obtain an Airport Identity Card

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.