Support sales operations by resolving quote and order issues, managing new account inquiries, and ensuring efficient processes while partnering internal teams to support customer service initiatives and drive continuous process improvement
•Collaborate with internal teams to resolve quote, order, and fulfillment issues and implement effective solutions
•Work independently on assigned projects and initiatives
•Provide backup support for the Customer Solutions Coordinator
•Manage new account inquiries for capital products and parts accounts
•Track marketing asset inventory, obtain vendor quotes, and process internal orders using Oracle iProcurement
•Review, analyze, and report on Voice of Customer (VOC) feedback
•Maintain data feed spreadsheets for new product launches, discontinuations, and product updates
•Process demo product orders in support of new product launches
•Support order and quote testing for product launches, discontinuations, and system enhancements
•Maintain and update dealer locator information for Pride, BAJA Mobility, and Rascal by Mega Motion
•Process invoices for extended warranties and protection plans for Pride and Baja Mobility products
•Review submissions and initiate IT support tickets through resolution
•Provide backup support to the Sales Process & Support Manager to ensure successful product launches
•Support and implement monthly MAP updates within the PQ365 application
•Train and support team members on ordering and quoting processes within company systems
•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
•Complete the annual CTPAT Security Training
•Focus on continuous improvement, and consistently demonstrate good business judgment
•Work effectively with all Pride departments to exceed internal and external expectations
•Assist with organization and cleaning of work area, keeping aisles and walkways clear at all times
•Pride retains the discretion to modify duties and/or assign other duties as necessary
•Must be a team player, friendly, detail-oriented, and honest
Must have the ability to:
•Multi-task, problem-solve, and prioritize in a fast-paced working environment
Must have:
•Relentless drive to achieve advancement and continuous improvement
•A willingness to learn and/or adapt to new work methods
•Basic working knowledge of Microsoft Office Word and Excel
•Excellent web navigation skills
•Excellent verbal and written communication skills
•Advanced working knowledge of Microsoft Office Excel preferred
•At least 2 years in sales operations, customer support, order processing or a related role supporting cross-functional business operations
•At least 4 years in sales operations, customer support, order processing or a related role supporting cross-functional business operations preferred
•Current or previous successful employment experience with Pride Mobility Products Corporation preferred
•High School Diploma or GED
•Must be legally authorized to work in the United States without sponsorship now, or in the future
•This job description is not intended to be all-inclusive
•In exceptional circumstances, some of the physical requirements
of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.
Pride Mobility Products® is the world’s leading designer and manufacturer of mobility products including Jazzy® Power Chairs, Go-Go® Travel Mobility, Pride® Mobility Scooters, and Pride® Power Lift Recliners. The Pride family of companies also includes Quantum Rehab®, a leader in complex rehab power chairs with the Stretto, 4Front® 2, and other power bases; TRU-Balance® 3 Power Positioning Systems; and Q-Logic 3 Advanced Drive Controls; as well as Stealth Products®, the foremost manufacturer of positioning components. Headquartered in Duryea, PA, Pride also has operations in Australia, Canada, China, France, Germany, Italy, the Netherlands, New Zealand, and the United Kingdom. Pride is dedicated to providing expertly designed, engineered, and tested products incorporating technologically innovative features enabling consumers to achieve the highest quality of life and mobility goals.
Pride helps millions of people live their lives to the fullest by creating the best personal mobility products in the world. Pride’s products serve the widest range of mobility needs, with a family of brands that are industry leaders in changing lives. Our employees are treated with respect and provided with an equal opportunity to contribute to the success of our company and their own personal growth.
Pride Mobility Products Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Top Reasons to Work Here
--Customer focused. We’re always listening, and Pride’s passion for producing an exceptional customer experience has never been stronger.
--You’re important to our success.
--We value a diverse workforce.
--Excellent Benefits. We offer paid time off, a comprehensive benefits package, 401(k) plan, and an Employee Stock Ownership Program (ESOP)…just to name a few.
