Job Description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
• Acts as an informal resource and mentor for colleagues with less experience
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Completes a variety of atypical assignments of high complexity.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
• Meet established timelines for pre-and post-sales activities.
• Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Performs other duties as directed.
• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/2027

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