Job Description

The Sales Process Specialist is responsible for designing, optimizing, and enabling scalable sales processes that improve efficiency, consistency, and revenue outcomes. This role works closely with Sales and Engineering teams to streamline workflows, implement best practices, and ensure alignment across the customer lifecycle.

• This is a Hybrid position requiring 3 days/week in the Mexico City office.
• Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP systems.
• Support account managers & SE/ISEs by performing, but not limited to, admin-related tasks.
• Acts as an informal resource and mentor for colleagues with less experience
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Completes a variety of atypical assignments of high complexity.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
• Meet established timelines for pre-and post-sales activities.

• High school diploma, university degree preferred
• 1+ years of related experience
• Business acumen and a sufficient understanding of business sales processes
• Experience managing internal systems and data sources

• Strong communication and administrative skills

• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit  UL.com

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