Job Description

As the Sales Order Specialist, you will manage and streamline the order lifecycle from award to shelf! You will be responsible for ensuring the accurate processing of customer orders and the on-time delivery of products, while proactively identifying and resolving potential issues before they impact timelines. Working cross-functionally with Sales, Sales Support, Product Development, Logistics, Traffic, and our Asia-based operations teams, you will play a key role in maintaining operational accuracy, driving customer satisfaction, and ensuring compliance with internal policies. Come join one of the world's biggest toy-making companies and help us shape the future of play!

What You Will Do:

• Manage the timely and accurate processing of sales orders, tracking product development schedules to ensure alignment with customer on-shelf expectations
• Review sales orders for accuracy, monitor factory production and daily chop dates, and work directly with account teams to correct discrepancies
• Act as a key liaison between Sales, internal departments, and Asia operations to communicate updates on customer programs, delivery timelines, and order fulfillment
• Communicate order status updates and issue resolutions directly to customers when needed, ensuring clear and professional correspondence
• Create and maintain dashboards and reports to monitor internal checkpoints, ensure on-time delivery, and contribute to special projects
• Proactively identify potential operational challenges that may impact shipment timelines, using sound judgment to develop effective solutions with internal teams
• Assist in developing or updating account-specific processes to improve efficiency while supporting onboarding and training for new team members
• Perform other duties as assigned

Supervisor Responsibilities: No

What We Are Looking For:

• 1 to 2 years of experience in order operations, order management, sales operations, or sales support
• Strong proficiency in Google Workspace and Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, import ranges, and data reconciliation
• Excellent verbal and written communication skills with the ability to collaborate effectively with cross-functional teams and external customers
• Strong attention to detail, organizational skills, and process orientation with the ability to follow structured processes while identifying opportunities for improvement
• Demonstrated ability to identify issues, analyze root causes, and implement solutions independently
• Comfortable working in a fast-paced, team-oriented environment with shifting priorities and tight deadlines

Nice To Have:

• Associate's degree in Business Administration, Operations, Supply Chain, or a related field is a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Five Nights at Freddy’s™, Disney™, BumBumz™, and BLDR™. In addition to toys, offerings include costumes, games, and pillows. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to jazlegal@jazwares.com. We look forward to you experiencing a safe and enjoyable application process at Jazwares!