Dyson

Sales Order Processing Associate Manager

Dyson  •  Gurugram, IN (Onsite)  •  3 hours ago
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Job Description

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

About the role

Team Leadership & People Development

  • Provide day-to-day leadership, guidance, and support to Sales Order Processing Specialists.
  • Foster a positive, collaborative, and customer-focused team culture.
  • Support onboarding, training, and development of new team members
  • Monitor team performance and provide regular coaching and feedback.
  • Assist in performance review processes and individual development planning

Operational Management

  • Ensure timely and accurate processing of customer orders across Turkish and CEE/MEA markets.
  • Monitor daily workload, prioritize activities, and allocate resources effectively
  • Ensure compliance with internal procedures, controls, and service level agreements (SLAs).

Stakeholder Management

  • Build and maintain strong relationships with Sales, Customer Service, Supply Chain, Logistics, Finance, and other business partners.
  • Act as a trusted point of contact for market stakeholders.
  • Ensure proactive communication regarding operational issues, service risks, and resolutions.
  • Support cross-functional collaboration to improve customer experience and business performance
  • Manage order adjustments, cancellations, and refunds when necessary.

Continuous Improvement

  • Identify and implement improvements to streamline the order management process.
  • Ensure compliance with company policies and standards.
  • Reporting & Analytics:
  • Provide regular reporting and analysis on sales order metrics.
  • Monitor order trends, delays, and discrepancies to drive operational improvements.
  • Team task management, Team managenet and Team performance management.

About you

  • Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
  • Over 8 years of experience in sales order management, customer operations, or a related role.
  • Fluent in English.
  • Sales order processing of SAP Systems knowledge
  • Strong organizational skills with attention to detail and accuracy.
  • Excellent communication and interpersonal abilities.
  • Demonstrated problem-solving and decision-making skills
  • Strong working knowledge of Microsoft Office
  • Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
  • Comfortable in a multi-cultural work environment and working with virtual teams.
  • Working in a fast-paced team environment with high volume activities and changing priorities.
  • Excellent team and performance management skills.
  • The Candidate will be working in US shift and supporting US & Canada teams.

#LI-DS2

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson

About Dyson

Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.

Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.

Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.

Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.

The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Singapore, SG
Year Founded
1993
Website
dyson.com
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