eClerx

Sales Operations Support

eClerx  •  Manila, PH (Onsite)  •  1 day ago
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Job Description

Responsibilities:

  1. Commission & Incentive Management
    1. Calculate and manage monthly/quarterly commission payouts for the sales team.
    2. Resolve disputes and inquiries regarding commission statements with transparency and speed.
    3. Maintain and update commission structures and quotas within our CRM/tracking systems.
  2. Sales Insights & Analytics
    1. Pipeline Health: Monitor the sales funnel to identify bottlenecks or high-performing segments.
    2. Conversion Metrics: Track lead-to-opportunity and opportunity-to-win rates to help leadership forecast accurately.
    3. Trend Analysis: Provide "the story behind the numbers" to help the team understand why we are hitting (or missing) targets.
  3. Reporting & Data Integrity
    1. Own the delivery of Weekly, Monthly, and Quarterly sales performance reports.
    2. Build and maintain automated dashboards for real-time visibility into KPIs.
    3. Perform regular "data hygiene" audits within the CRM to ensure reporting accuracy.
    4. Update data to meet naming requirements, sector information, and any other data requirements needed by the business.


Qualifications:

  • Experience 2+ years in Sales Ops, Finance, or a Data Analyst role.
  • Technical Proficiency *CRM Experience - ability to learn new technologies, master process to pull information.
    • Excel/Google Sheets You should be a "power user" (pivot tables, complex formulas like VLOOKUP or INDEX/MATCH, and data visualization).
  • Analytical Mindset You don’t just report numbers; you ask why the numbers look the way they do.
  • Attention to Detail In commission reporting, a 1% error is a big deal. You pride yourself on 100% accuracy.
  • Communication The ability to explain complex data or commission logic to sales reps and executives alike.
  • Must be willing to work night shift schedules (US hours) and during PH Holidays.
  • Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).
eClerx

About eClerx

eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
2000
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