DePuy Synthes is recruiting for a Sales Operations Supervisor, located in Shanghai.

The Sales Operations Supervisor supports DPSChinasales performance by ensuring stable, compliant, and efficient operational execution across sales support processes, reporting, andcross‑functionalcoordination. The role acts as a key operational interface between sales teams, outsourced service providers, and internal functions, enabling sales leadership to focus on growth and customer engagement.

This role isexecution‑focusedwith increasing emphasis on process discipline,data‑basedinsight, and continuous improvement.

Key Responsibilities

Sales Operations & Process Support

• Collaborate with outsourced service providers to ensure reliableday‑to‑daysales operations support, including but not limited to: Sample management,Sales event and meeting support,Product complaint compensation processing,Hospital tendering support,Company chop / approval application processes

• Monitor service quality, timeliness, and adherence to defined processes and controls

• Act as the first point of contact to resolve routine operational issuesimpactingthe sales teams

Reporting, Data Analysis & Compliance Monitoring

• Analyze operational and process data and generate regular reports and dashboards for sales leadership

• Monitor process performance, SLA adherence, and key controlpoints;flag risks and deviations proactively

• Ensure all salesoperationsactivitiescomply withcompany policies, internal controls, and compliance standards

• Support audits and internal reviews related to sales operations processes

Training & Capability Enablement

• Deliver policy, process, and system training for sales teams

• Support new joiner onboarding and orientation related to sales operationsprocesses

• Reinforce standard operating procedures to improve consistency and execution quality across regions and teams

Cross‑FunctionalCoordination & Process Improvement

• Work independently withcross‑functionalpartners (Sales, Finance, Supply Chain, Quality, Compliance, Admin) to resolve complex operational issues

• Identifyprocess gaps and improvementopportunities;support implementation of process optimization initiatives

• Contribute to simplification, standardization, and efficiency improvements in DPS sales operations

Administrative &Ad‑HocSupport

• Provide operational and administrative support asrequired, including:

• Company chop management

• Inventory verification support

• Logistical support for internal meetings and conferences

• Supportad‑hocprojects and assignments assigned by the line manager
  

Qualifications

Education

• Bachelor’s degree or above

Experience

• Minimum 3–5 years of work experience in a multinational company

• Prior experience in sales operations, business support, or commercial administration preferred

Skills & Competencies

• Proficient in oral and written English

• Strong PC skills, especially Excel and PowerPoint

• Solid data analysis andproblem‑solvingabilities

• Strong communication, coordination, and teamwork capabilities

• High sense of responsibility, adaptability, and operational ownership
  
  Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

   

  Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

   

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