Job Description

The Sales Operations team collaborates with all product divisions within Samsung Semiconductor Europe to drive business success
and deliver best-in-class operational excellence to both our internal and external customers.

As a Sales Operations Specialist in our team, you will play a key role in driving customer satisfaction and fueling growth across the EMEA organization. This is an exciting opportunity to thrive and make an impact within a vibrant, diverse, and multicultural environment.
This is a fixed term contract for 2 years

Role and Responsibilities

• Provide internal and external support for our products for a defined customer base

• Enter customer orders in accordance with Sales / HQ directions and company guidelines

• SCM coordination and collaboration with other internal teams to ensure smooth flow of product to the customers

• Arrange deliveries in conjunction with HQ, Warehouses and Logistics Service Providers

• Provide real-time updates to customers regarding delivery status

• Ensure accurate invoicing according to company guidelines and KPI targets

• Monitor account status in conjunction with Credit Control to avoid overdue invoices and maximize company KPI achievement

• Manage samples, recalls and returns for the above-mentioned products as required

• Support other team members during absence and/or as needed, including at month end

Skills and Qualifications

• University degree in the commercial fields, or equivalent commercial education and experience

• 2+ years of relevant experience within a Customer Service / Supply Chain fast-paced B2B environment of a multinational company

• Automotive experience it's a plus

• Availability to work on a fix term contract role - 2 years

• Experience within the Semiconductor/Electronics industry advantageous

• Customer service-oriented approach/mindset

• Fluent in English (additional languages advantageous)

• Strong communication skills

• Excellent numerical and analytical skills with high level of accuracy and attention to detail

• Ability to organize, prioritize and multi-task under minimum supervision

• Proactive team player with ability to work in a multi-cultural environment

• Strong knowledge of MS-Office, especially Excel

• SAP knowledge highly favored

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