Job Description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

Fuel Our Growth: Sales Operations Specialist (100% Remote in the US)

Paragon 28 (Zimmer Biomet) | Work from Anywhere (US)

Paragon 28 is a hyper-innovative leader in foot and ankle orthopedics, and we are looking for a remote Sales Operations Specialist to be the engine behind our commercial success. You will play a critical role in keeping our sales machinery running flawlessly from your home office.If you are a detail-oriented problem solver who loves optimization, managing inventory velocity, and ensuring seamless revenue recognition, this is your next career move.

Your Impact

• Drive Revenue Velocity: Mastermind the timely processing of all sales order activity to keep our financial wheels turning.
• Optimize Inventory: Strategically transfer and allocate inventory to fuel daily billing and keep products moving.
• Solve Problems Fast: Pivot quickly to handle internal and external sales order adjustments, keeping customers and agents happy.
• Connect the Dots: Act as the vital remote bridge between sales agents, end customers, and internal finance teams to ensure flawless accounting.

Why You’ll Thrive

• You love a fast-paced environment where your precision directly protects the bottom line.
• You are a strong communicator who can easily collaborate with both field reps and corporate leadership asynchronously.
• You have a passion for logistics, accurate data, and seamless commercial execution.

How You'll Create Impact

• Responsible for sales order lifecycle management for all orders activity (US/OUS and Core/PSI).
• Conducts daily review of order-to-cash pipeline to ensure that kit-level inventory is properly transacted, and all salable component-level inventory is allocated prior to purchase order application.
• Resolves all billing and delivery block issues related to pricing and batch discrepancies.
• Continuous reconciliation of surgical case to case billing activity.
• Processes all sales order adjustments resulting from internal and external sales order/invoice disputes.
• Provides periodic reporting of area activity to ensure adequate visibility.
• Supports critical period-end sales and field inventory activities.
• Provides guidance to internal teams on resolving inventory variances.
• Participates in User Acceptance Testing for system enhancements, as requested.
• Performs other duties as assigned.

Your Background

• High school diploma or equivalent (Bachelor's Degree preferred).
• Minimum of 3 years of relevant professional experience (Business, Operations, Supply Chain, Customer Service and/or Hospital)
• Ability to approach end customer and sales agent requests in a proactive and consultative manner.
• Self-motivated; can work with minimal supervision remotely traveling to key customers.
• Experience with ERP systems, SAP preferred
• High aptitude for problem solving and troubleshooting
• Exhibits professionalism, particularly when working cross-functionally
• Excellent communication and interpersonal skills
• Proficient with Microsoft systems (Excel and PowerPoint specifically)

EOE