Job Description

About us

Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About the Role

As a Sales Operations Specialist, you’ll play a key support role within the Revenue Operations & Global GTM Processes and Governance team, working closely with Revenue and Sales Ops experts, CRM specialists, and GTM (go-to-market) Leadership.

This is an execution-focused role as you’ll be essential in maintaining and improving key processes, tools and engagement in our CRM across all business units at Freightos. Your work will directly support sales planning, forecasting, and overall efficiency, ensuring the GTM team can focus on selling rather than managing operational roadblocks.

You will also have a strong focus on data integrity, process documentation, and cross-team coordination, ensuring alignment between GTM, Finance, and Product.

Responsibilities:

• Manage and optimize CRM system (Zoho), ensuring data accuracy, automation, and seamless integrations.
• Improve sales efficiency through workflow enhancements, automation, and user adoption monitoring.
• Troubleshoot CRM issues, coordinating with IT and external vendors for fixes and improvements.
• Support team members / leader in implementing and refining sales processes, automation, and SOP documentation.
• Track tool adoption, identify process gaps, and drive enhancements to boost conversion rates.
• Automate reporting to improve real-time insights and reduce manual work.
• Assist in pipeline tracking, revenue forecasting, and quota/territory allocation.
• Collaborate with GTM, Finance, and Product teams to align processes and improve CRM workflows.
• Support training on CRM tools, automation best practices, and reporting.
• Manage sales compensation tracking, validate commission reports, and assess incentive effectiveness.

Requirements

About you

Basic Requirements:

• Fluent in English and Spanish.
• 2-3 years experience in Sales Operations, CRM Administration, or CRM/Sales Enablement Project Management.
• Hands-on experience with Zoho.
• Experience in B2B Sales, SaaS, Shipping, or Supply Chain industries is a plus.
• Strong organizational and project coordination skills - you can track multiple tasks and keep things moving.
• Basic knowledge of BI reporting tools (Domo, Looker, Power BI, or other).
• Comfortable working with data, reports, and process documentation.
• Be a problem-solver who enjoys supporting teams and making processes run smoothly.

Preferred Requirements:

• Experience working in fast-growing or complex sales environments.
• Prior experience in Sales Enablement, Revenue Operations, or CRM Support.

Why Freightos is the Perfect Runway for Your Career!

• We genuinely value work-life balance! We work hybrid, allowing you to enjoy quiet days at home, free from traffic, with in-office days, to meet your fabulous team face-to-face just 5 days a month.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance, you’ll receive an annual training budget for personal and professional development.
• We don’t just offer jobs—we offer a stake in something bigger. As part of Freightos, you’ll be eligible to receive equity incentive grants that vest over time, aligning your success with the company’s long-term growth. The more we build together, the more you benefit.
• A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
• Some cool perks such as Private Health Insurance, Ticket Restaurant, and Flexible Remuneration options for nursery, transport, and restaurant vouchers.
• Flexible schedule & intensive working hours on Fridays so that you can enjoy a longer weekend :)
• Our office in Torre Glories is located in the center of the tech HUB in Barcelona and has stunning city views. We organize events and gatherings throughout the year to keep the team connected and energized.

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.