Job Description

The Opportunity

We have an exciting opportunity for a Sales & Operations Specialist to join our key client team to support the execution and growth of a new sports apparel sales channel, powered by a proprietary technology platform. Based in Mexico City, this role sits at the intersection of Sales, Operations, and Customer Delivery, owning the end-to-end execution of the channel. The role operates within a sales-assisted model, leveraging North America inventory, ESW-enabled quoting and payments, and cross-border delivery into Mexico.
This is a critical role responsible not only for operational execution, but also for driving revenue conversion, managing customer interactions, and scaling the channel. The Sales & Operations Specialist ensures that demand is translated into accurate, paid, and successfully delivered orders, while continuously improving the operating model as the programme grows.

Responsibilities

Sales & Customer Execution

• Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion
• Prepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignment
• Engage directly with customers to drive order completion and revenue capture
• Partner closely with Mexico sales teams to support demand generation and maximize conversion
• Ensure a seamless and professional customer experience

Product Availability & Order Validation

• Own validation of product availability and order feasibility prior to payment issuance
• Coordinate with inventory systems to ensure stock accuracy and fulfilment readiness
• Act as a checkpoint across sales, systems, and ESW platforms
• Ensure all orders meet defined controls before progressing

Payments & Transaction Enablement

• Manage end-to-end payment flow
• Ensure payment links align with approved quotes and inventory
• Monitor payment completion and release orders
• Maintain governance across transactional processes

Order Management & Delivery Coordination

• Own the end-to-end order lifecycle from payment through to successful delivery
• Coordinate with internal teams and external vendor partners to ensure on-time, in-full delivery
• Track order progression and proactively manage exceptions, delays, and risks
• Act as the central point of coordination across stakeholders to ensure delivery outcomes
• Escalate issues in a timely and structured manner

Operational Governance & Continuous Improvement

• Ensure adherence to workflows and controls
• Document processes and contribute to playbooks
• Identify friction points and drive process improvements
• Support reporting on performance and trends

Requirements

• 5+ years’ experience in a start-up, scale-up, or new product launch environment, ideally within eCommerce or digital platforms
• Proven track record of launching and scaling new sales channels, products, or commercial programmes
• Comfortable operating in ambiguity and building structure from the ground up
• Strong commercial mindset, motivated by revenue growth and conversion
• Experience working across sales, technology, and operations
• Comfortable with inventory systems and OMS platforms
• Strong collaboration and stakeholder influencing skills
• Resilient and adaptable in fast-paced environments
• Impact-focused, with a strong ownership mindset

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
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