Job Description

Level Experienced Job Location Grove City OH - Grove City, OH 43123 Position Type Full Time Education Level Bachelor's Degree Travel Percentage None Job Shift 1st Shift Job Category Customer Service

Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution.

Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".

Position Charter

The Sales Operations Specialist is responsible for daily sales operations including on-time delivery performance, supporting new business inquiries, and facilitating commercial process improvements. The Sales Operation Specialist will also interact with customers to provide information in response to inquiries, complaints, and services provided.

Position Profile

Full-time

Exempt

Reporting Relationships

The Sales Operations Specialist reports to the Inside Sales Manager.

Major Duties and Responsibilities

Support customer order management and on time delivery

Manage incoming customer requests for quotes (RFQs)

Support New Product Engineering in completing product costing and executing outgoing customer quotes

Manage CRM activity to ensure timely and accurate dispositions of Business Opportunities

Execute customer agreements and pricing methodology as defined by marketing

Report on commercial KPIs to senior level management and troubleshoot areas of concern

Identify and escalate risks to on time delivery or other critical business functions

Support and execute special projects including functional improvements, ERP automation, and commercial standards

Support Customer Service functions as needed including order entry and navigating customer portals

Manage customer-owned materials and reclaim materials

Answer customer inquiries in a timely manner through verbal and written communication

Resolve problems by effectively communicating internally and externally

Maintains a positive attitude and communicates effectively and professionally with team members

Other related duties as required

Education

Bachelor’s degree required; preferred fields include sales, marketing, business or engineering.

2+ years of experience with technical products in a customer service, engineering, or production planning role required

Lean Six Sigma certification or equivalent experience is preferred

Skills and

Qualifications

Strong understanding of manufacturing processes, ERP and global organizations required

Understanding of manufacturing, product specifications, customer agreements, market conditions and other factors related to product pricing / quotation

Strong algebraic math and analytical skills required

Well organized and disciplined approach to process execution

Effective communication with global customers and internal personnel

Excellent interpersonal skills with the ability to effectively communicate and coordinate across organizational and cultural boundaries

Proficiency with a variety of computer applications including Microsoft Office and ERP system

Must be able to sit for extended periods of time

Competencies

Customer Centric

Change Management

Problem Solving

Presentation Skills

Collaboration

Active Listening

Organized Execution

Business Acumen

Interpersonal Effectiveness

Time Management

Physical Requirements

Must be able to stand and walk for brief periods of time

Must be able to sit for extended periods of time

Must be able to communicate both verbally and written

Tosoh SMD, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans.

Qualifications