Job Description

• Supports implementation of various projects/initiatives.
• Gathers business requirements/enhancements.
• Supports the team in business process improvements and documentation as needed for processes/technology.
• Maintains and improves sales processes, CRM/CPQ capabilities.
• Apply AI and automation tools (e.g., predictive scoring, next-best-action, conversational AI, Copilot-style tools) to improve sales efficiency
• Support adoption of AI-driven CRM capabilities such as lead scoring, opportunity prioritization, and sales activity recommendations
• Identify opportunities to automate manual sales operations processes using AI and workflow tools
• Partner with stakeholders on implementation of AI-enabled processes/ technology

• Collaborate with IT and other teams on system enhancements, AI use cases, and data integrations

• Communicates and works directly with CRM/CPQ users globally to help resolve their sales process/technology related questions/ issues.
• Validates changes through testing/UAT.
• Collaborates across global teams for free flow of work, information, ideas, and technology.
• Follows the guidelines to work with teams including IT to analyze and implement solutions.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

• Bachelors' degree or equivalent of education and 4+ years of relevant work experience.
• Has working knowledge of Salesforce CRM and/or Oracle CPQ or similar technologies
• Demonstrates experience using AI, machine learning, or predictive analytics in a business or sales context
• Experience with AI-driven sales tools (e.g., predictive forecasting, lead/opportunity scoring, sales copilots)
• Advanced analytical skills with proficiency in Excel, SQL, BI tools, or similar technologies
• Critical thinking skills with strong business acumen and ability to translate insights into action.
• Excellent communication and stakeholder management skills
• Experience in business-facing activities such as requirements gathering, issue resolution
• Good understanding of Sales processes like leads, opportunities, quoting management
• Preferably has experience working in Salesforce CRM/Oracle CPQ environment.