Job Description

• Ensure daily end-to-end reconciliation of sales data, including registrations, serial numbers, payments, and system completeness.
• Investigate and resolve reconciliation gaps, delays, and inconsistencies in collaboration with BI, CX, and Field teams.
• Maintain accurate trackers for reconciled and unreconciled sales in line with defined SLAs.
• Provide timely and accurate reconciliation inputs to support posting, commissions, reporting, and audits.

• Monitor agent stock-at-hand (SAH) levels and identify aged or non-compliant stock positions.
• Validate system stock against physical stock through regular field verification.
• Follow up on delayed stock returns, discrepancies, and losses, ensuring proper documentation and adjustments.
• Maintain accurate stock and SAH trackers to support reconciliation and payment readiness.

• Prepare and maintain accurate commission data inputs and dashboards for agents and Team Leaders.
• Validate commission data accuracy prior to submission for approvals, including agent eligibility and reconciliation status.
• Support commission cut-off enforcement and correction of data issues ahead of payment cycles.
• Coordinate with Finance and Commercial teams to support timely commission processing.

• Monitor and analyse daily and weekly sales productivity for agents and Team Leaders.
• Identify productivity outliers, data inconsistencies, and execution gaps.
• Share structured productivity reports and insights with Commercial leadership and the Sales Operations Manager.
• Support performance discussions with accurate, data-backed inputs.

• Conduct a minimum of three (3) field visit days per month within the assigned market in collaboration with Commercial teams.
• Validate SOP adherence across sales execution, stock handling, registration processes, and commission-related activities.
• Verify on-ground data accuracy, including registrations, serial number usage, and payment referencing.
• Validate physical stock against system records and observe sales execution practices.
• Identify training gaps and execution challenges through field observations and data review.
• Document field findings, update trackers, and follow up on corrective actions.

• Ensure strict adherence to approved Sales Operations SOPs, timelines, and reporting standards.
• Maintain complete and audit-ready documentation across reconciliation, stock, and commission processes.
• Flag SOP deviations, control gaps, or recurring issues for escalation.
• Support internal and external audits through accurate data provision and documentation.

• Act as the primary operational liaison between field teams, Commercial, BI, Finance, CX, and Logistics.
• Follow up on operational blockers affecting reconciliation, commissions, or reporting.
• Escalate unresolved issues in a timely and structured manner through the Sales Operations Manager.

• Strong analytical and data management skills; comfort working with large datasets and dashboards.
• Experience supporting sales operations, field sales, or agent-based distribution models.
• Strong attention to detail and operational discipline.
• Ability to work independently in a fast-paced, multi-stakeholder environment.
• Willingness and ability to spend time in the field as required.