Career Directions Ltd

Sales Operations Officer

Career Directions Ltd  •  Republic of Kenya (Onsite)  •  3 months ago
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Job Description


We are looking for a detail-oriented and results-driven Sales Operations Officer to support the overall efficiency and effectiveness of our sales operations. This role will focus on streamlining processes, ensuring accurate order processing, and coordinating between various teams (Sales, Procurement, Logistics, and Finance) to ensure smooth execution of sales activities. You will play a key role in maintaining sales records, supporting forecasting, improving workflows, and providing exceptional service to both internal teams and customers.


Requirements


• Diploma or Bachelor’s degree in Business Administration, Sales, Supply Chain, or a related field.
• At least 2–4 years’ experience in sales operations, sales administration, or supply chain support.
• Experience working with fresh produce, FMCG, or agribusiness is an added advantage.
• Strong understanding of sales processes and order management.
• Proficiency in MS Excel and sales/ERP systems.
• Excellent coordination, communication, and organizational skills.
• High attention to detail and ability to work under pressure.

Key Responsibilities.

• Coordinate and process sales orders accurately and in a timely manner.
• Act as the link between sales, procurement, logistics, and finance teams.
• Monitor order fulfillment, delivery schedules, and customer confirmations.
• Maintain accurate sales records, reports, and performance dashboards.
• Support pricing, quotations, and contract administration.
• Track stock availability in collaboration with operations and warehouse teams.
• Identify process gaps and recommend improvements to enhance sales efficiency.
• Handle customer queries related to orders, deliveries, and documentation.
• Support sales forecasting and planning activities.
Career Directions Ltd

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives'​ of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2003
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