Job Description

Our client is seeking a Sales Operations Manager to be a key part of our growing team. The Sales Operations Manager will manage data and processes for our customer-facing quote-to-order lifecycle. The Sales Operations Analyst will work closely with sales and general management, including customer success, to ensure the implementation of best practice data and processes.

Responsibilities:

• Be a thought leader and drive the hands-on configuration of our internal salesforce.com system from quote-to-cash; this may include tasks such as setting up new quoting templates, approval workflows, configuring price books or any other item that helps automate our quote-to-cash process
• Manage data quality across our systems which currently includes salesforce.com & Pardot, work on de-duplication programs, and data enrichment programs.
• Work on processes related to but outside of sales, such as case management, customer portals, partner portals, customer project management, and more
• Build out reports and dashboard for the team to drive business insights
• Act as not just as a gatekeeper to ensure orders are booked and provisioned correctly every time, but as an operational consultant and thought leader to advise and shape the business

Traits:

• You possess an unquenchable desire for operational excellence
• You should be extremely diligent, meticulous, conscientious, and reliable
• You should derive pleasure from putting data perfectly in it's right place and making processes error-free, scalable, and beautiful
• You should have the perfect blend of enough technical ability to configure systems such as salesforce.com as well as consultative business acumen to drive change in process
• You should be excited for the opportunity to build the scalable operational process that will be key to our success as we rapidly grow

We are looking for:

• Bachelor’s degree
• Minimum of 2 years of hands-on salesforce.com experience
• Minimum of 2 years hands-on experience in sales operations or similar