Job Description

Amplifon Germany is part of the globally leading Amplifon Group – with over 20,000 employees in more than 25 countries. Our goal: to help people rediscover the emotions of hearing. Since 2005, we have been active in Germany and operate over 600 of our own specialist stores nationwide with around 2,000 employees. Our hearing experts offer personalized consultations, free hearing tests, precise fitting of hearing systems and hearing protection – giving people new quality of life every day.

To support our further growth in Germany, Amplifon is looking for further talents to support our Retail Excellence Team as Sales Operations Manager (m/w/d) in Hamburg.

Key responsibilities:

• Store Traffic Management
  • Define and oversee country-wide traffic strategies, balancing quantity vs. quality across shop clusters.
  • Provide guidance to Marketing and Sales teams on traffic prioritization to maximize business impact.
  • Analyze traffic patterns and implement strategic improvements to align with company goals and resource availability.
• Diary Optimization
  • Ensure strategic alignment of working hours between FOS and HCM across the country.
  • Oversee scheduler management processes to maximize productivity, coverage, and operational efficiency.
  • Lead initiatives to create additional diary capacity in collaboration with HR and Field teams.
  • Own the double-booking framework and ensure clear prioritization and resolution of conflicts.
• Steering & Change Management
  • Drive adoption of diary management and scheduling projects, ensuring agenda KPI targets are met.
  • Lead change initiatives across teams to optimize processes, systems, and operational efficiency.
  • Coach and steer the sales team to deliver on diary performance and efficiency objectives.
  • Ensure consistent and effective communication routines, including structured daily touchpoints
• Stakeholder Management

Serve as the primary liaison for key national stakeholders, including:

• Country Marketing (traffic strategy and campaign alignment)

• Country Sales Team (agenda performance and operational execution)

• Country Retail Training Team (capability development and adoption)

• Country HR Team (workforce planning and diary capacity creation)

What you’ll need:

• 5-6 years of experience in sales operations, field operations or commercial planning, ideally in retail, healthcare, or customer-focused environments.
• Proven leadership experience.
• Strong project management, strategic thinking, and change management skills.
• Excellent communication, stakeholder management, and analytical abilities
• Proficiency with scheduling tools, CRM systems, and MS Office (especially Excel).
• Ability to translate data insights into country-level actionable strategies
• Business-level proficiency in English and German

We offer you:

• A varied role with direct impact on the development of our specialist stores.
• 30 days of vacation, flexible working hours, and the option for home office days.
• Diverse opportunities for professional and personal development
• Flat hierarchies, an open feedback culture, and a collegial first-name basis across all levels.

Ready to help people rediscover hearing?

Then apply now and become part of our team!