Job Description

Positon Overview:

The Sales Operation Manager is an important connection between the sales and product development teams, finance, production, MIS, quality control and customer support.

Main responsibilities:



• Managing and Responsible for the results Sales Operations which are in charge of the Full Order Management cycle: issuing quotes from CRM, process orders and invoices from ERP system, Collection, Shipping and Handling and being the Customers' focal point for all operational issues.
• Establish, implement and enforce company's license renewal process.
• Maintain the Commercial Guidelines according to the SOX rules of the company.
• Create, implement and maintain MIS user Guides and all Sales Operation Processes.
• Solve MIS problems of the users.
• Generate reports for the Sales team.
• Performing weekly Forecast calls with the regions.
• Measuring and controlling SF accuracy.
• Following up on Collection problems.
• New employees' trainings on SF and Sales Processes.
• Focal point for the Sales Coordinator to help them take the right decisions.
• Focal point for problem solving for the Sales Directors.
• Maintain Customers Price Lists.
• Managing Distributors Agreements renewals project.
• Finance contact person in all SOX related issues.
• Preparing the Forecast for procurement for the plant.
• Yearly employee's assessments.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

Requirements

• At least two years of Sales Operation Management experience in a global high-tech company.
• Academic degree- Must.
• Fluent English; both written and verbal (mother tongue is an advantage)
• Additional languages – an advantage.
• Systems knowledge: ERP, BI and CRM – Must.
• Strong willing and ready to face complex situations.
• Team player.
• Exemplary organizational skills and ability to multitask.
• Drive AI adoption across the Sales Operations team — leading training and embedding AI tools into daily workflows.
• Identify, implement and scale AI-driven solutions (quoting, order management, forecasting, reporting) with IT/MIS and Sales leadership, tracking business impact.
• Advanced excel knowledge – Significant advantage.
• Work well under pressure and follow through on items to completion.