Job Description

Position Title: Sales Operations Manager

Work Setup: Onsite

Schedule: 6:00 PM to 3:00 AM

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly analytical and driven Sales Operations Manager to oversee, optimize, and streamline our sales processes. In this role, you will be the backbone of our sales organization - managing leads, tracking deals, and monitoring daily sales activities to ensure peak performance.

The ideal candidate possesses a deep, end-to-end understanding of B2B sales and brings a rock-solid background in operations management. You will act as a strategic partner to the sales team, using your expertise to coach reps, spot growth opportunities, and break down silos by collaborating seamlessly across departments.

What You’ll Do:

• Lead & Deal Management: Oversee the complete lifecycle of leads and deals in the pipeline, ensuring accurate tracking, timely follow-ups, and smooth transitions through the B2B sales funnel.

• Sales Activity Tracking: Monitor and report on daily sales activities, KPIs, and metrics to ensure the team is hitting targets and operating efficiently.

• Strategic Coaching: Act as a mentor to the sales team, coaching them on operational best practices, CRM hygiene, and process adherence.

• Opportunity Spotting: Analyze sales data and pipeline trends to identify roadblocks, forecast accurately, and spot new revenue or efficiency opportunities.

• Cross-Functional Collaboration: Partner closely with Recruitment, Finance and Service Delivery teams to ensure alignment, streamline handoffs, and drive a unified go-to-market strategy.

• Process Optimization: Continuously evaluate and refine sales workflows, removing friction and building scalable operations to support business growth.

What We’re Looking For:

• Operations Expertise: A strong background in operations management is a must. You should know how to build, scale, and troubleshoot complex workflows.

• B2B Sales Knowledge: Comprehensive, end-to-end understanding of the B2B sales cycle, from lead generation to deal closure and onboarding.

• CRM Proficiency: Mandatory experience working with CRM systems (e.g., Salesforce, HubSpot, Pipedrive) to manage data, build dashboards, and automate processes.

• Zoho Experience: Previous experience using Zoho CRM is a strong plus (good to have).

• Collaborative Mindset: Proven ability to build relationships, communicate effectively, and drive projects across different departments.

• Analytical & Coaching Skills: Strong ability to translate raw data into actionable insights, spot market or process opportunities, and effectively coach team members to success.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!