Job Description

Temporary Part-Time Hourly Position: $30-$32 per hour, with an expected schedule of approximately 20 hours per week.

The Sales Operations Lead is responsible for optimizing the performance, efficiency, and scalability of the STEM and G&E sales teams through operational excellence, systems management, and strategic enablement. This role leads the development of sales processes, oversees sales technology (including CRM systems), and partners cross-functionally with Marketing, Finance, and BI to ensure accurate forecasting, pipeline health, and go-to-market alignment. The Sales Operations Lead directly supports sales leadership and manages the day-to-day execution of Sales Operations initiatives.

Sales Process Design & Optimization

• Own and continuously improve the end-to-end sales process, from lead assignment and routing to deal close and post-sale handoff.
• Standardize and document operating procedures, including lead management, sales stages, SLAs, and data capture.
• Identify friction points and operational inefficiencies and propose scalable solutions to improve sales team productivity.

Sales Technology & CRM Administration

• Own CRM strategy, governance, and configuration.
• Manage integrations with key sales tech tools (e.g., RingCentral, lead scoring tools, form handlers, proposal tools).
• Lead CRM and tech stack training and onboarding for sales reps and managers.
• Manage Sales Ops Coordinator to ensure CRM data hygiene and workflow maintenance.

Reporting, Forecasting, & Analytics

• Build and manage dashboards to track pipeline health, conversion metrics, team performance, and revenue KPIs.
• Partner with Finance and BI to support forecast modeling, territory planning, and target setting.
• Deliver recurring insights and ad hoc reporting to sales leadership to guide strategy.

Cross-Functional Collaboration

• Collaborate with Marketing to optimize lead flow, campaign attribution, and lifecycle tracking.
• Partner with Sales leadership and Marketing to build training, playbooks, and onboarding materials.
• Support revenue planning, headcount modeling, and annual GTM planning in coordination with leadership.

Team & Project Management

• Manage and mentor Sales Ops Coordinator(s), including goal-setting and performance reviews.
• Lead sales initiatives such as tech migrations, incentive modeling, territory redesigns, or new process rollouts.

Work Experience & Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, or GTM Strategy roles.
• Advanced CRM proficiency (HubSpot preferred) and familiarity with sales/marketing tech stacks.
• Strong analytical skills and comfort with Excel/Google Sheets, BI dashboards, and forecasting tools.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Experience supporting sales teams and working cross-functionally.
• Highly organized, strategic thinker with a bias for execution.

The Good Stuff

• 5+ years of experience in Sales Operations, Revenue Operations, or GTM Strategy roles.
• Competitive Salary and performance bonus opportunities
• Medical, dental, vision, and supplemental plans
• Paid time off (PTO) and;
• Parental Leave
• Company Holidays
• 401k retirement investment
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Tuition reimbursement
• Referral bonus program
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development programs

*This document is not an exhaustive list of every task this position will be asked or expected to perform. The primary responsibility of all iFLY Team Members is to prioritize their activities based on the needs of the business. As iFLY continues to grow and evolve, so will the duties of our Team Members.