Job Description

Entity:

Customers & Products

Job Family Group:

Business Support Group

Are you ready to join a team that’s driving the future of lubricants & beyond and setting new industry standards? Discover how our diverse and hard-working people at Castrol are shaping the industry – and how you can be part of this journey.

We’re seeking versatile guides who share our passion for innovation and excellence. Bring your outstanding perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants' market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization.

Apply now!

Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.

At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally.

We are currently looking for Sales Operations Lead based at Mumbai with details mentioned below.

Let me tell you about the role!

The Sales operation lead (SOL) is responsible for governing, strengthening and monitoring the operating framework that powers Castrol’s commercial engine across all B2C regions. The role works closely with regional sales teams (MDOMs/RGMs) to support consistent implementation and ensure disciplined process and compliance adherence across regions.

This role supports the implementation of Sales Operations SOPs and compliance framework, ensuring that all customer operations, sales and distributor processes being followed by sales team without any deviations. Through structured sample checks, cross‑regional insights, and governance interventions, SOL ensures execution quality, consistency, and operational integrity across B2C business.

As the central facilitator between HO governance teams — Controls, E&C, Finance, Digital — and the regional execution layer, the SOL ensures bringing ground realities to HO. The role acts as a catalyst and enabler, resolving structural bottlenecks, driving simplification and automation in partnership with CE&O, and ensuring Castrol stays compliant and risk‑free.

SOL is responsible for driving key national compliance agendas such as Digital Personal Data Protection (DPDPA), Minimum Contract Requirements (MCR), and Customer Heartbeat governance etc.

What you will deliver

• National governance & framework ownership: Review and create sales operations standard operating process and governance frameworks to ensure one consistent way of working across India. This will require to re-look and draft customer operations sales and distributor processes being followed by sales team without any deviations.
• Audits & Assurance through Random check: Audit follow ups, conduct national sample check to strengthen controls ensuring corrective and preventive actions to strengthen internal controls, reinforce process rigor, and minimize operational risks.
• Liaison CE&O, Control, E&C & Regions: Central facilitator between all HO governance and regional execution team and serve as a catalyst for business growth by unlocking stuck issues.
• Driving simplification & digital enablement: Leads process simplification and drive automation based on regional feedback by engaging with sales team HO stakeholders. Ensuring the right approach with the accurate behaviors being displayed
• Influence senior stakeholders: Influence VP, RGMs, CE&O, Control & E&C to resolve the structural issues and land governance decisions keeping business first mindset.
• Driving organization compliance: Ensure adherence to critical compliance areas like – DPDPA, MCR etc.

What will make you successful

Education: University degree crucial, A post graduate degree would be value added

Experience:

• 7-8 years of experience across sales, marketing and operations
• Strategic Sales Operations & Commercial Acumen
• Governance, Compliance & Risk Management Expertise.
• Cross-Functional Influence & Senior Stakeholder Leadership
• Process Design, Simplification & Digital Transformation Capability
• Effective Communication skills
• Alignment & conviction capability
• Analytical Thinking & Assurance Orientation

You will work with

The incumbent will need to work with a range of customers to deliver outcomes. Some of the critical stacollaboratorse called out below:

Close working with regional sales team – MDOMs /RGMs to support and guide them for process implementation.

Continuous engagement with Compliance, E&C, Digital, Finance & marketing team.

Culture

bp believes in crafting a culture that allows you to live our purpose, play to win while caring for others - and there is a huge focus on diversity equity and inclusion. We are a very open and respectful organization, where there is a lot of respect given to listening to all perspectives and hence people are encouraged to speak up, contribute at all levels irrespective of level or department.

The marketing team is a bunch of energetic and passionate individuals from varied backgrounds, and we thrive on being able to learn from each other as well as a lot of external orientation from the best in the industry. we deeply value partnerships especially with our sales colleagues and strongly believe in the power of igniting one team to be able to break barriers, challenge status quo and create new achievements.

Why join our team?

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.