Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.
Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.
The Sales Operations Director is responsible for defining and leading the strategy, structure, and execution of the Sales Operations function. This role provides leadership and direction across sales planning, performance analytics, forecasting, process optimization, and sales technology. The Director partners with executive leadership to drive revenue growth, improve sales effectiveness, and ensure operational scalability. This position is accountable for building, developing, and leading a high-performing Sales Operations team while aligning sales operations initiatives with broader organizational objectives.
· Develop, implement, and continuously improve sales operations strategies, processes, and workflows to enhance sales productivity and efficiency.
· Lead the design, implementation, and continuous optimization of sales operations strategy, structure, and processes.
· Own enterprise sales forecasting, pipeline governance, and performance reporting frameworks.
· Provide strategic insights and recommendations to executive leadership regarding sales performance, risks, and opportunities.
· Establish and monitor KPIs, dashboards, and analytics to drive data-informed decision-making.
· Oversee sales technology ecosystem, including CRM strategy, optimization, adoption, and data integrity.
· Drive cross-functional alignment across Sales, Finance, Marketing, and Operations to support revenue objectives.
· Identify organizational inefficiencies and implement scalable solutions to improve sales productivity.
· Lead annual sales planning processes, including territory design, capacity modeling, and quota frameworks.
· Build, mentor, and develop the Sales Operations team, fostering accountability and high performance.
· Serve as a strategic advisor to sales leadership on process, performance, and operational improvements.
· Bachelor’s degree required; MBA or advanced degree preferred.
· Minimum 8–10+ years of experience in Sales Operations, Business Operations, or Revenue Operations.
· Minimum 3–5+ years of leadership experience managing high-performing teams.
· Demonstrated experience supporting senior sales leadership and executive stakeholders.
· Strong strategic, analytical, and financial acumen.
· Deep experience with sales forecasting, pipeline management, and revenue planning.
· Expertise in CRM systems (Salesforce preferred) and sales technology platforms.
· Proven ability to drive process transformation and operational improvements.
· Excellent executive communication, presentation, and stakeholder management skills.
· Ability to influence decision-making at senior leadership levels.
· Six-sigma and or ISR 9110 certification Preferred
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
USD $150,000.00/Yr.
USD $200,000.00/Yr.
Interstate Waste Services, Inc. is one of the nation’s fastest growing and most innovative solid waste collection, disposal, and recycling firms. We owe this remarkable growth to our dedicated employees who share a company-wide respect for their colleagues, a commitment to customer service as well as a responsibility to the environment.
Our goal is to provide every one of our customers with prompt, dependable service at a fair and competitive price. We have expanded, modernized, and prepared IWS to meet the ever-changing needs of commercial, industrial, and residential waste generators throughout New Jersey, New York, Connecticut, and Ohio.
Sustainability and waste stream reduction are the cornerstones of our business. Our state-of-the-art material recovery facilities and recycling services help us reduce our dependency on landfills, and our waste-by-rail operation helps us reduce our carbon footprint. At IWS, we are committed to doing the right thing for our customers and the environment.
We are privately-owned, locally operated, and proud of our family legacy in the waste industry.
Interstate Waste Services, Inc. is the parent company of Action Environmental Services.
