The Sales & Operations Field Coordinator will oversee warehouse inventory, fleet operations, facility management, and call centre performance to ensure efficient, compliant, and customer-focused operations. The role also involves recruiting, developing, and supporting a network of retail Field Agents for lottery products, guiding field activities and expanding retailer presence to drive sales growth. The successful candidate will align operational efficiency with field execution, strengthening cost control and customer satisfaction across the business.
Oversee warehouse operations, including stock receiving, storage, inventory audits, and order accuracy.
Manage fleet operations, including vehicle maintenance schedules, fuel tracking, and compliance with Tanzanian road and licensing regulations.
Oversee facility management, ensuring building systems and preventative maintenance meet operational needs.
Monitor call centre performance, including call volumes, response times, resolution rates, and SLA compliance.
Recruit, train, and support retail Field Agents, ensuring assigned call cycles and 100% retailer coverage.
Conduct regular audits of retailers and Field Agents, using results to inform sales performance and incentive calculations.
Maintain a healthy pipeline of retailers and manage churn by replacing underperforming retailers.
Support the Sales and Operations Lead in evaluating Field Agent performance and improving underperforming retailers.
Degree or Diploma in Business Administration, Supply Chain, Logistics, or a Certificate in Sales and Marketing (NQF Level 5)
Minimum of 2+ years' experience in warehouse or operations
Minimum of 2+ years' experience in a Facilities environment
3 years of sales administrative experience
3 years' experience in FMCG or the gaming industry
Proficiency in Microsoft Office, with advanced Excel skills
Strong knowledge of logistics, inventory management, and route planning
Call centre management experience is an added advantage
Location: Mbeya & Tabora, Tanzania
Welcome to ITM Tanzania, your trusted partner for HR solutions and business success. With five years of experience in the market, we specialize in Talent support services, Workforce solutions, HR advisory & people operations, Organizational development support, Workforce optimization, Talent growth support
As a premier Human Capital Development and Business Solutions Company, we offer comprehensive services tailored to your organization's needs. Whether you need to find the right talent through recruitment & placement, streamline operations with staff outsourcing, enhance workforce capabilities through professional training, seek strategic guidance through HR advisory/consultancy, or foster collaboration and a positive work culture through team building & events management, we have the expertise to support your growth.
What sets us apart is our commitment to delivering top-notch services while leveraging our extensive experience in the market. We combine local knowledge with a global perspective to provide lasting value that exceeds your expectations.
Partner with ITM Tanzania to unlock your organization's full potential. Contact us today to explore how our HR solutions can drive your business forward.
Email:infotanzania@itmafrica.com
