Job Description

JOB TITLE Sales & Operations Coordinator

ROLE TYPE Permanent, Full Time

DEPARTMENT Wholesale & Third Parties Sales Team

REPORTING TO International Sales Manager

LOCATION Fitzrovia, London

SALARY Competitive

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

As Sales & Operations Coordinator you will support sales growth by providing administrative assistance and owning key aspects of the planning process for the sales team. Partner closely with operations to deliver a seamless end-to-end sales process for wholesale clients, driving efficiency and maximising revenue.

GENERAL RESPONSIBILITIES

· Lead on wholesale and third-party order book, ensuring timely shipments before designated deadlines/cancel dates and resolving any issues blocking shipment.

· Support the wholesale and third-party department with all shipping related operations, including RAs, chargebacks, EDI, QC issues and any other related activities

· Communicating order management status, timelines, and needs promptly and efficiently to sales, planning, and allocation teams

· Processing Purchase Orders and replenishments through Netsuite and Joor

· Constant update of the PO log, including new POs, updating ship dates, and seasonal order checks. Communicate this log to the field team weekly.

· Act as a liaison between the UK Operations team, the US Sales team, and the client with communication related to short shipments, damaged items, PO extension dates and further related issues.

· Monitoring EDI/order issues as they arise and resolving quickly to allow order fulfillment.

· Run sales, invoicing (consignment accounts), and transfer reports.

· Lead on customer administration, including creating new customer forms, checking accuracy of customer details and following up on any missing or required information.

· Completing key account seasonal copy sheets including product image needs (VPI’s) seasonally.

· Supporting finance with payment collection for proforma accounts. Liaise with the Wholesale Operations team and the Accounts Receivable manager to help resolve account issues.

· Supporting the US team with any sales support duties as needed.

· Arranging and coordinating external showroom setup and activities. Supporting also with showroom sales appointments. The role will involve travel for US showrooms at least 4 times a year.

· Engage in client visits to host brand and product trainings, VM, promote sales and protect Orlebar Brown brand interests.

· Support, by working as one team, the rest of the Wholesale and Third Parties Sales team whenever needed to achieve the department and company goals.

CANDIDATE PROFILE

• Strong organisational skills with the ability to manage multiple priorities and work with high volumes of data while maintaining excellent attention to detail.

• Confident in fast-paced, time-sensitive environments, with a proactive, solutions-focused approach.

• Excellent communication and customer service skills, able to engage effectively with a wide range of internal and external stakeholders.

• Positive, flexible, and pragmatic attitude with a strong team-oriented mindset.

• Comfortable working across multiple IT systems

• Experience in wholesale operations or sales is advantageous but not essential.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day

• The chance to train and develop your skills in a fast-working environment

• Competitive benefits package:

  • Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase.

  • Financial wellbeing: Company pension scheme.

  • Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.

  • Employee Recognition: Service award incentives, 1-week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.

Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!