Smart Energy

Sales Operations Coordinator | Home Electrification

Smart Energy  •  Sydney, AU (Onsite)  •  1 day ago
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Job Description

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started 🚀

About the Role

The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.

This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.

Please note: This role is based onsite, 12PM - 8PM - Monday -Friday in our vibrant Waterloo office.

What You'll Do

  • Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
  • Ensure sales quality control via a live sale verification process prior to booking installations for customers.
  • Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
  • Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.

About You

  • Proficient in Google Workspace or Microsoft Office
  • Background in customer service, administration, or hospitality
  • Able to work independently and manage tasks in a fast-paced environment
  • Strong multitasking and time management skills
  • Highly organised, adaptable, and solution-oriented
  • Skilled in handling change and resolving conflict calmly and professionally
  • Worked within Salesforce CRM (Big bonus!)

Why Join Smart Energy?

At Smart Energy, we take our work seriously -but we don’t take ourselves too seriously.

You’ll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged.

You’ll also enjoy:

⚡ A fun, social and supportive office culture

⚡ Friday drinks and team pub lunches

⚡ Ongoing training and support

⚡ Clear pathways for career progression

⚡ The opportunity to join a fast-growing national business

⚡ An incredible annual Christmas party in Byron Bay or Sydney

⚡ Meaningful work within Australia’s growing renewable-energy industry

As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us.

Make the Smart Move

If you’re organised, energetic and ready to build your career with a business making a real difference, we’d love to hear from you.

Apply now and become part of the Smart Energy journey.

#SmartEnergyGroupOps

Smart Energy

About Smart Energy

Smart Energy was founded to help Australia realise its full solar potential through harnessing our lucky country’s abundance of sun. As a vertically integrated solar technology company, our mission is to save the planet, one roof at a time. We’re reducing the energy costs of Australian households and businesses while improving the nation's green credentials.

In 2016 long-time friends Elliot Hayes and Beau Savage co-founded the company after having worked in Solar since finishing school. In this short time, Smart Energy has grown to more than 200 staff with offices in Byron Bay, Newcastle, Sydney, Hobart, Adelaide, Wollongong, Melbourne, and Brisbane.

We are now one of Australia’s market leaders in solar and currently average more than 100 installations a week.

How we work

Quality and customer satisfaction is at the core of what we do. That’s why we only use Clean Energy Council accredited Installers and Tier 1 products. We are committed to providing an environmentally friendly, affordable and enduring alternative to the polluting and increasingly expensive electricity generators & retailers.

Industry
Energy & Utilities
Company Size
201-500 employees
Headquarters
Byron Bay, AU
Year Founded
2016
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