Job Description

At The North Face, we dare to lead the world forward through exploration. We were born to explore, disrupt, and lead. We love wild places and believe curiosity matters. Exploration is a mindset for us, both on the mountain and in our everyday work, and it shapes how we show up as a team.

Before we get into the role, take a moment to learn more about us, our values, and our culture. If you enjoy working with passionate, curious people who care about doing things well, The North Face could be the place for you.

To learn more, visit The North Face Careers or www.thenorthface.com.

Sales Operations Coordinator

What will you do?

A day in the life of a Sales Operations Coordinator at North Face looks a little like this.

You’ll be based in Alexandria, Sydney, and work closely with teams across all aspects of the business including sales, operations, marketing, customer service, supply chain, and finance, as well as external partners. At a broad level, this role keeps the day‑to‑day running of the brand on track by making sure information, systems, samples, and communication are accurate and on time. This role reports to the Senior Manager Sales Operations.

Let’s break that down a bit more.

• Support the team with day‑to‑day administration needed to keep the brand running smoothly.
• Act as a key point of contact for internal teams and external partners, helping information flow clearly and efficiently.
• Ensure product data, imagery, and information are accurate and delivered on time to internal and external stakeholders.
• Prepare and maintain pricelists, order forms, and product information for wholesale customers.
• Support customer service and aftersales teams by answering product and order‑related questions.
• Manage product samples across the season, including receiving, organising, showroom set‑ups, sample loans, and allocations.
• Maintain the brand’s online catalogue by uploading and updating product data and images.
• Support operations and supply chain by keeping systems and product information up to date.
• Assist with reporting, seasonal analysis, sales meetings, and selling period preparation.
• Help coordinate sales conferences and presentations, including logistics and admin support.
• Take part in brand meetings and contribute ideas to improve how things are done.

What do you need to succeed?

Everyone brings different strengths to the team, and we value that. For this role, there are a few core skills and experiences that will help you succeed. Formal qualifications are helpful, but your ability to stay organised, communicate clearly, and follow-through is what matters most.

The foundation skills you’ll need include:

• Strong administrative and organisational skills, with the ability to juggle multiple tasks.
• High attention to detail and a focus on accuracy.
• A customer‑first mindset when working with both internal teams and external partners.
• Clear verbal and written communication skills.
• A proactive approach, with the confidence to suggest and implement improvements.
• The ability to plan ahead, meet deadlines, and stay calm under pressure.
• A collaborative mindset and willingness to support team goals.
• Advanced Excel skills

Preferred, but not required:

• Experience using systems such as SAP and/or Power BI
• Previous experience in a brand, wholesale, or retail support role.

Location requirement:
This role is based in Alexandria, Sydney, and works closely with on‑site and local teams.

Now we have a question for you.

Are you in? Great, we look forward to receiving your application. (Bonus points for applications with cover letters).

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