Job Description

Role Purpose

This role will provide administrative and technical support to the Global Sales Functional Operations team by managing CRM, reservation system, and GDSs. Ensuring data accuracy, generating reports, and streamlining operational processes. Assist with the implementation of sales strategies, programs, and promotions.

Key Accountabilities

• Support key stakeholders with ‘Ad Hoc’ requests in line with evolving sales requirements.
• Discover and identify internal operations gaps to allow Sales Operations Managers to achieve efficiencies as needed.
• Provide operational support through managing issues, discrepancies, and requests.
• Initiate and manage Rate Audits with the GDS/TPI (Third Party Intermediaries) for Global Sales, rate/product escalations. Conduct test bookings and escalate defects to appropriate internal/external support teams.
• Subject Matter Expert (SME) and point of escalation for Global Sales queries and concerns related to GRS, GDS/TPI and Rate Loading issues. Triages escalations through appropriate channels, monitors, and reports back to applicable stakeholders until the issue is resolved.
• Support the setup, build, and implementation of Global Sales programs and promotions
  

Key Skills & Experiences

Education:

• A diploma or an equivalent combination of education and work-related experience.

Critical Expertise & Experience:

• A minimum of three years of relevant experience or equivalent work experience in sales operations/GDS, analytics, & or sales enablement.
• Proven time management skills.
• Ability to interact on a professional level with business partners and key stakeholders
• Detail-oriented with good analytical skills.
• Excellent written and verbal Communication Skills.
• Advanced Excel Skills
• Knowledge of IHG products, rates, and programs.
• Knowledge and experience of Sales & Reporting Systems (i.e Salesforce, Tableau, GRS, GDS’s: Sabre, Worldspan, Apollo/Galielo)

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?