Job Description

Position:

Sales Operations Associate (English speaker)

Sales Operations Associate

The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.

What You’ll Be Doing at Arrow?

• Support to Sales and Operations Account Managers

• Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system,

• Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.

• Service Delivery: Meet established Service Level Agreements (SLAs).

• Compliance & Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams

Who are we looking for?

• Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.

• Experience: 1–3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management

• Languages: High level of English (written and oral).

• Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel

Key Competencies:

• Communication efficiency

• Detail-Oriented: Precision in data entry and complex problem-solving.

• Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.

• Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.

• Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.

What is in it for you?

• Full Permanent contract,

• Social advantages: CNSS, CIMR, Health insurance,

• Very good working atmosphere in a team of passionate collaborators,

• Work culture where you can make an impact,

• Dynamic environment with a friendly work atmosphere,

• Interesting career development opportunities in a quickly growing environment,

• Working within an international organization, recognized worldwide in its sector.

• Do you see yourself as our future colleague? If yes – send us your application.

• PLEASE ATTACH YOUR RESUME IN ENGLISH

#LI-YB1

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support