Job Description
Sales Operations Analyst, Senior
Department: Sales
Employment Type: Full Time
Location: Atlanta
The Sales Operations Analyst, Senior (Reporting Analyst for Sales, GTM & Ecosystems Analytics) plays a critical role in empowering Infor’s global Revenue organization with accurate, timely, and actionable insights. This role supports Sales, GTM & Ecosystems leadership, account executives, and operational stakeholders by delivering high‑quality reporting, maintaining key dashboards, and ensuring data integrity across core Revenue systems.
The ideal candidate is detail‑oriented, curious, and comfortable translating complex data into clear narratives that drive decision‑making. This is a high‑visibility role that directly influences pipeline management, forecasting accuracy, and overall sales performance.
A Typical Day in the Life Includes:
- Develop, maintain, and enhance recurring reports and dashboards used by leadership and frontline teams.
- Provide insights into pipeline health, bookings performance, forecast trends, and productivity.
- Own and maintain the full portfolio of reporting assets, ensuring reports remain accurate, relevant, and aligned with business needs.
- Monitor usage, retire outdated reports, and drive standardization across the reporting system. Partner with stakeholders to prioritize enhancements and identify opportunities for automation or consolidation.
- Partner closely with Sales, GTM & Ecosystems leaders, Revenue Operations, and cross‑functional teams to understand reporting needs and deliver data‑driven recommendations.
- Respond to ad‑hoc reporting requests, ensuring clarity of requirements and timely delivery.
- Support quarterly business reviews (QBRs), annual planning cycles, and strategic initiatives with data and analysis. Validate data from CRM and related systems to ensure completeness and accuracy.
- Identify data issues, investigate root causes, and collaborate with operations or technical teams to resolve them while maintaining documentation for key metrics, definitions, and reporting processes.
- Recommend enhancements to reporting workflows, automation opportunities, and standardization across the reporting ecosystem. Contribute to the evolution of Infor’s analytics capabilities by adopting new tools, techniques, and best practices.
Basic Qualifications:
- Experience in reporting, analytics, business intelligence, or revenue operations.
- Experience working with BI tools (e.g., Power BI, Tableau) and Excel.
- Experience working with CRM systems, ideally Salesforce.
- Experience analyzing large datasets and translating findings into actionable insights.
- Experience developing and sharing insights with all levels of an organization.
- Experience working to ensure data integrity.
Preferred Qualifications:
- Experience supporting a Revenue Operations organization within a SaaS or enterprise software company.
- Experience working with sales processes such as forecasting, pipeline management, and territory planning.
- Experience with Snowflake, SQL or other data querying languages.
