Mplus

Sales Operations Analyst

Mplus  •  Remote  •  22 hours ago
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Job Description

We are looking for a colleague to join us as a Sales Operations Analyst!

Check out the main duties of the position:
  • Performing manual order entry and providing support within order management systems for repeatable orders
  • Acting as the primary point of contact for issues related to the use of order management systems and order processing procedures
  • Supporting the sales team with customer data research and addressing and validating configuration-related issues
  • Ensuring customer data accuracy and integrity within NCDM
  • Resolving service and solution issues escalated by sales representatives, customers, or operations teams by applying independent judgment and expertise
  • Supporting the business division through daily operational activities and providing assistance to sales representatives and managers in revenue-generating initiatives
  • Managing import administration and order follow-up activities
  • Preparing reports to support sales activities and customer reviews

What we expect from you:

  • Advanced knowledge of Microsoft Excel
  • Highly organized with multi-threaded tasks
  • Strong follow-up skills (proactive, detailed)
  • Sales support and account maintenance/management skills
  • Fluency in both written and spoken English language

What you will get from us:

  • Daily shift, 9 am to 5 pm (l ast 4 working days in a month would be 2 pm - 10 pm shift)
  • Hybrid model of work
  • Opportunity to develop skills through organized training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business centre in New Belgrade
  • Advancement opportunities/Career development
  • This is a temporary engagement due to maternity leave


If you want to give yourself a try in the new role, apply with your CV in English and join us!

Note Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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