Job Description

Sales Operations Analyst

Carrier is a leading provider of heating, ventilation, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.

If you are looking for a role that combines your business acumen and passion for driving improvements, then we have a great opportunity for you. We are seeking a high energy, self-starter to work effectively across the organization with the goal of understanding opportunities to drive increased productivity and effectiveness while delighting customers.

The Sales Operations Analyst will be responsible for providing reporting & analytical insights in addition to assisting in Salesforce.com activities to support and drive results for the North America Service organization.

Responsibilities:

• Produce monthly standardized management reporting packages on KPIs from a variety of dimensions and levels of aggregation

• Assist the sales team with user errors in Salesforce.com

• Assist in User Acceptance Testing within the Salesforce.com platform

• Perform budgeting, planning and analysis activities for Sales Operations

• Analyzes sales-related activities associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity, and goal attainment

• Provides a wide variety of ad-hoc support for Sales Operations and Sales Management, including data modelling, presentations, and training.

• Actively participate in strategic analysis with Sales Management, including making recommendations on improvements to business processes, sales productivity, and revenue initiatives

• Proactively data mine and provide analysis on sales activities, lead management, pipelines, forecast accuracy, etc. to provide Sales Management with insightful and actionable information

• Assist in market potential analytics, territory and sales force sizing exercises, including the aggregation of data from a variety of disparate sources and systems into a database and models for data-driven decision making

Required Qualifications:

• High School Diploma or GED

• 2+ years Salesforce Support experience

• 2+ years Advanced Excel and PowerPoint experience

Preferred Qualifications:

• Bachelor’s Degree, preferably in Business or Data/Analytics

• Experience with Windows application and Microsoft Office programs

• Advanced skills in Microsoft Excel, including pivot tables, if statements, lookups, etc.

• Demonstrated knowledge of Salesforce, administrator level experience a plus

• Experience in change management

• Strong organizational and interpersonal skills

RSRCAR

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