Track promoter attendance, shifts, incidents, and requests, ensuring timely resolution and proper coverage across all assigned locations.
Coordinate directly with agencies for promoter allocation, replacements, and staffing adjustments based on commercial needs.
Monitor compliance with KPIs, SLAs, and operational targets, and follow up regularly to ensure corrective actions are implemented.
Conduct frequent check-ins with agencies to review performance, service levels, and operational issues.
Validate and reconcile agency reports (attendance, productivity, and billing), ensuring accuracy before processing invoices.
Register invoices in the system and follow up to ensure timely payment to agency partners.
Support the implementation of field initiatives (campaigns, activations, incentives), ensuring proper execution by promoters.
Generate and maintain operational reports on promoter performance, coverage, and sales support activities.
Coordinate with internal teams (Sales, Finance, Operations) to ensure smooth execution of field activities and alignment with business needs.
3+ years of experience in field operations, sales support, or promoter/retail management, preferably in industries such as telecom, retail, or financial services.
Proven ability to manage operational KPIs (attendance, coverage, productivity) and handle large volumes of data with attention to detail.
Strong organizational and communication skills (both verbal and written), with the ability to coordinate effectively with external partners and internal teams.
Proficiency in Microsoft Excel and Google Workspace (intermediate to advanced level) for reporting, tracking, and data analysis.
Bachelor’s degree in Business Administration, Industrial Engineering, Economics, or a related field.
100% Company-funded health insurance for employee and immediate family
Paid vacation days
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness
Catered lunches
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth.
