We are seeking a passionate, analytical, and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.
The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.
Map and document existing processes
Identify inefficiencies and drive improvements
Align process updates with central operations
Analyze funnel metrics
Review and refine email marketing campaigns
Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation
Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
Reduce customer friction and improve support processes
Translate data insights into clear, actionable recommendations
Support product launch planning
Monitor launch execution
Track early performance and optimize initiatives
2–3 years of experience in strategy, operations, consulting, or analytics roles
Strong analytical skills and enjoyment of working with data
Hands-on execution mindset
Strong communication skills
Fluency in Spanish and English
Interest in the financial industry
Banking or fintech experience
Hands-on experience with SQL / analytics tools
Additional languages such as Italian and/or German
High-impact collaboration in a highly international environment
Opportunity to influence decision-making and strategy
Ownership of strategic initiatives
Private health insurance focused on employee wellbeing
Meal vouchers and flexible compensation plan
An international, professional, and collaborative work environment
Office perks such as snacks and regular company events
We are a fast-growing digital credit and payment platform operating in 14 European countries. Through our proprietary IT infrastructure, we develop simple and flexible payment and financing solutions for millions of customers. Since our founding in 1987, we have consistently combined growth with profitability, and following the stock market listing in 2016, this development has continued with a strong focus on scalability and automation. The Company is listed on Nasdaq Stockholm.
Lending and/or deposit activities are conducted in the Nordics, the Baltics, Poland, Germany, Austria, Spain, Ireland, the Netherlands and Italy through subsidiary, branch, or cross-border banking with the support of the Swedish banking license. The business is divided into three segments: Credit Cards, Ecommerce Solutions and Consumer Lending. The target group for all services is creditworthy individuals and the loan amounts are relatively small with short repayment terms.
