Job Description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are hiring for a temporary Sales Operations Administrator.

What you will do in the position:

• Provides administrative support and customer follow-up for regional sales teams.
• Works with Accounting Department to resolve invoice questions/disputes and getting sales orders released from credit hold.
• Follow-up on Proforma Invoices with customers.
• Works with Shipping department to obtain freight quotes and shipment ETA’s.
• Works with Accounting, Operations and Sales Support to resolve any complex customer order problems.
• Works with the Installation Team in following up with customers to ensure an efficient installation
• Follows up with the Tech Support Networking Team to ensure sales orders with networked equipment are being shipped with customer specific IP information.
• Creates reports in Microsoft Dynamics for regional sales managers and sales representatives, such as Extended Maintenance Agreements (EMA’s), Install Waivers, and Equipment Repair Orders.
• Identifies credit holds and sales holds, service history for specific stores or franchisees, trade-in equipment returns, or equipment order history to identify new equipment sales opportunities for upgrades.
• Tracks trade-in equipment and follow up with customer or Installation Team for any quantity discrepancies to ensure full trade-in credit amounts are properly booked.
• Reports on existing or potential EMA customers to identify opportunities for renewals and new customers signing up.
• Supports Regional Sales Manager’s related to Sales Promotions, Corporate Projects, customer surveys, and calling campaigns.
• Acts as liaison for Sales Operations team to assist in communication to other HME departments.
• Assists Sales Support team with order bookings when needed.
• Assists Sales Support team with incoming phone calls, taking customer accessory orders and fielding calls with sales reps when needed.

What you will need to succeed:

• Strong organizational skills
• Attention to detail a must
• Strong customer service skills
• Sense of urgency to meet deadlines
• Strong problem-solving skills
• Advanced MS Office Skills (Excel/Word/PowerPoint)
• Proactive and flexible to changing priorities
• 2-3 years’ experience in a related field
• High School Diploma is required, Bachelor’s Degree preferred

The posted pay range, $20.43 - $27.21 per hour, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.