Job Description

The Sales Operations Administrator is responsible for administering and optimizing Leap Sales Pro, Salesforce, Five9, Siro, and Ingage systems to support sales, customer service, and production teams. This role administers user access, reporting, dashboards, data quality, and business process improvements to drive efficiency and performance.

Key Responsibilities

• Administer and support Salesforce, including user management, security, workflows, dashboards, and reports.
• Create and maintain Salesforce reports, dashboards, and KPI scorecards for sales and leadership teams.
• Administer Five9 contact center platform, including user provisioning, call routing, campaigns, and performance reporting.
• SalesPro user support, pricing changes and contract updates.
• Troubleshoot system issues and coordinate with vendors when necessary.
• Analyze business processes and recommend improvements through automation and technology.
• Maintain data quality standards across CRM and contact center platforms.
• Develop operational reports and provide insights into sales productivity, customer engagement, and agent performance.
• Support integrations between Salesforce, Five9, and other business systems.
• Train end users and create system documentation.

About Expo Home Improvement

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Requirements

• 3+ years of technical support experience.
• 2+ years of Salesforce support experience.
• Experience administering Five9 or similar cloud contact center platforms.
• Experience with SalesPro administration and support.
• Exposure to Siro and Ingage platforms.
• Strong data analysis and problem-solving abilities.
• Knowledge of CRM integrations, data management, and business process automation.

Preferred Skills

• SQL, Excel, or BI tools experience.
• Revenue Operations or Sales Operations background.
• Experience supporting call center or field service organizations.
• Strong aptitude to work independently and learn technical skills quickly.

Equal Opportunity Employer

Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.

Americans with Disabilities Act (ADA)

Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.