Job Description

& Responsibilities

The Sales Operations Administrator 1 is a key member of the Shared Services team, responsible for supporting the sales lifecycle across the organization. This role provides day-to-day transactional support to the Sales Team, ensuring efficiency, accuracy, and compliance in operational activities. Acting as a first point of triage, the Sales Operations Administrator manages requests through established systems and procedures, escalating when additional expertise is required.

Working closely with Sales, Program Managers, Contracts, Legal, and Accounting, this role contributes to consistent processes that streamline transactions, improve visibility, and safeguard compliance. The Specialist enables the Sales Team to move quickly while ensuring alignment with company objectives.

Duties and Responsibilities:

• Provide day-to-day operational and transactional support to the Sales Team to ensure efficiency, accuracy, and compliance.
• Manage requests and cases through CRM tools and established processes, ensuring timely resolution.
• Collaborate and coordinate communication, proposal preparation, and/or order processing with internal teams such as Accounting, Legal, and Vehicle Management, escalating issues when additional expertise is required.
• Deliver problem resolution and quality assurance while maintaining a balanced and organized workload.
• Adhere to standard operating procedures, supporting reporting and metrics that enhance visibility and accountability.
• Contribute to process improvements that streamline engagement and strengthen alignment across the organization.
• Maintain current knowledge of contract vehicle rules and regulations, industry trends, and best practices.

Other Duties:

• Perform all other duties, as assigned.

Qualifications

Experience Level:

• Bachelor’s degree or equivalent experience.
• 1–2 years of experience in sales operations, contracts, business operations, or related administrative support functions.

Knowledge / Skills / Abilities (KSAs):

• Ability to organize, manage and process a large volume request under strict deadlines
• Attention to detail
• Ability to deliver results accurately and with a high sense of urgency
• Effective written and verbal communication
• Strong customer orientation and conflict resolution skills
• Sound judgment in decision-making and problem solving
• General understanding of sales principles and customer service practices

As a federal government contractor and a recipient of federal funding, Mythics and Emergent is required to abide by the Drug-Free Workplace Act, which requires Mythics and Emergent to provide a drug-free workplace, among other obligations. As part of this effort, Mythics and Emergent requires pre-employment drug tests for all candidates for employment. Please note that marijuana (including medical marijuana) is designated as a controlled substance under federal law and will be screened for in the drug test.

Emergent, a subsidiary of Mythics, LLC, is an award-winning IT solutions provider and value-added reseller based in Virginia Beach, Virginia. Since 2006, Emergent has specialized in solving complex challenges and delivered best-of-class technology solutions to operations in all levels of government, education, and commercial organizations worldwide. At Emergent, we are looking for motivated people with the expertise and insight to tackle the toughest client issues.

Why Work at Emergent?

Because at Emergent, YOU count! At Emergent, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. At Emergent, you will experience a truly enjoyable corporate culture.

Enjoy Tailored Benefits to Suit Your Needs with our Flexible Options. Our benefit options include:

• Comprehensive Health, Dental, and Vision plans
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources

Unlock Exclusive Benefits for Full-Time Employees:

• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, annual awards and kick-off parties
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Emergent, LLC is an equal opportunity employer. In accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or other factors protected by law. We offer equal opportunity in compensation, advancement opportunities, and all other terms and conditions of employment. As a federal government contractor, Emergent has developed and maintains a written Affirmative Action Program relating to individuals with disabilities and protected veterans, which sets forth the policies, practices and procedures to which the Company is committed in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and protected veterans is followed. For those unable to complete an online application, alternative methods are available by contacting accommodationrequests@mythics.com. For more information about Federal laws prohibiting job discrimination, please read Know Your Rights.