Key Responsibilities:
1. Customer Onboarding:
- Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.
- Provide clear instructions for completing any required paperwork or digital forms.
2. Customer Support:
- Address customer inquiries related to the car buying process via phone, email, or chat.
- Proactively communicate updates on the status of their application or purchase.
3. Education & Guidance:
- Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.
- Offer product and service recommendations based on customer preferences and budget.
4. Data Management:
- Accurately record and update customer information in CRM tools or company databases.
- Ensure compliance with all data security and confidentiality standards.
5. Collaboration:
- Work closely with sales, finance, and support teams to ensure customers are matched with the right options.
- Provide feedback on improving the onboarding experience.
Experience:
- Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).
Skills:
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in CRM tools and basic digital platforms.
Attributes:
- Customer-first mindset with a friendly, approachable attitude.
- Problem-solving skills and the ability to stay calm under pressure.
- Passion for the automotive industry is a plus.
Kavak is a global company with operations in Mexico, Argentina, Brazil, Chile, Turkey, Saudi Arabia, Oman and United Arab Emirates. We are the number one e-commerce company in the purchase and sale of pre-owned vehicles and the most highly valued private startup in Latin America.
Kavak is also the first Unicorn Company in the history of Mexico, with a current valuation of US$8.7 billion.
We have thousands of kavak@s from more than 40 different nationalities and growing. As part of this accelerated growth, we want to make sure we surround ourselves with the best talent to help us continue to build the technology, processes and products that will allow us to transform the automotive market around the world.
Our team is the number one priority. We like to imagine the impossible and work together to achieve it. We are disruptive, proactive, loyal and ambitious.
Interested in joining? Apply now.
