SUMMARY OF ROLE:
The Sales Officer provides ahlibank customers with a broad range of financial services that exceed expectations by ensuring each interaction is handled with competence, efficiency, and professionalism. Services are delivered promptly and accurately, resolving any issues seamlessly to create a hassle-free experience. This approach enhances customer satisfaction, fosters long-term relationships, and reinforces ahlibank’s commitment to exceptional service and care.
KEY RESPONSIBILITIES:
Achieve Individual Sales and Branch Targets
Consistently meet or exceed individual monthly sales targets (90%) and contribute to the branch’s overall sales performance by supporting the team in achieving collective goals (10%).
Team Collaboration and Staff Support
Actively contribute as a team player to achieve branch goals based on key performance indicators. Provide guidance and coaching to new staff, helping them assimilate quickly into the bank.
Customer Acquisition and Business Development
Contact potential customers daily, both through in-branch and outside sales calls, identifying new business opportunities. Maintain detailed reports on closed deals and customer interactions.
Market Awareness and Competitive Analysis
Continuously observe the competition and maintain up-to-date knowledge of the local market position to inform strategic decisions and adjust sales approaches accordingly.
Process Adherence and Audit Compliance
Strictly adhere to branch processes and promptly report any deviations to the Senior Personal Banker, ensuring compliance with policies and contributing to a favorable branch audit rating.
Service Improvement and Feedback
Provide constructive feedback on products, services, and processes to help reduce cycle times, lower costs, and enhance overall customer satisfaction.
Customer Retention and Complaint Resolution
Work to minimize customer attrition and maximize the bank's customer base by improving service levels and resolving complex customer complaints through coordination with other team members.
Diverse Customer Handling
Provide high-quality service to customers from diverse demographics, handling inquiries and issues without bias regarding nationality, income, or race.
Sales Reporting and Goal Tracking
Attend weekly sales meetings with the branch manager to discuss progress and strategies, report on target achievements, and participate in follow-up meetings to ensure consistent performance improvement.
