Job Description

About the Role

The Sales Officer is responsible for meeting individual sales target through proactive outbound customer interactions within the contact center. The role focuses on promoting and cross selling the bank’s products and services to achieve assigned sales targets while delivering superior customer experience. The Sales Officer ensures all activities are conducted in compliance with regulatory requirements, internal policies, and quality standards while building long term customer relationship.

What You'll Do

• Conduct outbound calls to prospective and existing customers to promote the bank’s products (credit card, personal loans, accounts, Takaful, etc.).
• Achieve or exceed monthly and quarterly sales targets for assigned products.
• Maintain high levels of call productivity, lead conversion, and pipeline management.
• Guide customers throughout the application process, ensuring a smooth and positive experience.
• Participate in sales training, huddles, and coaching sessions to enhance performance.
• Accurately record customer information, sales details, call outcomes in CRM.
• Coordinate with the fulfillment and processing teams to ensure timely and accurate case completion.
• Liaise with customer post application completion, if required to complete the customer journey.
• Ensure compliance with all bank policies, scripts, and quality assurance standards during every interaction.

What You'll Need

• Bachelor's degree or any diploma
• Excellent English communication skills (written and verbal).
• Available to join immediately.
• Strong problem-solving and interpersonal skills.
• A proactive and customer-centric approach.

Bonus Points

• Proven experience in outbound sales, tele sales which involves customer interaction.
• Basic understanding of banking products (loans, credit cards, accounts, insurance.)

ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.