Job Description

Job Title: Sales Officer

Department: Personal Banking

Reporting to: Cluster Head - SAED Sales

Main role (Overall accountability):

• Sales officer is responsible for business development in designated area comprising of single or multiple branches. This is not a branch service role Principal Accountabilities.
• Achieve monthly sales targets for key bank products (new deposits, loans, new to bank customers, bancassurance, investments/wealth etc.) as allocated.
• New customer acquisition based on sales targets.
• Advise customers on their banking relationship to increase their total relationship size with the bank by suggesting various products which suit his/her needs regularly (cross selling).
• Monitor each customer’s product details for cross selling and efficient and effective service.
• Complete daily customer contact targets (outside meetings, outbound calls etc.)
• Keep customers informed of new products, services and benefits offered by the bank.
• Meet customers outside the bank regularly.
• Provide personalized service for all types of customer transactions including meeting the customers outside the bank to collect instructions or deliver the requirements.
• Resolve customer queries within the given time frame without escalation.
• Document activities, contacts/calls made, meetings, follow-through action and results achieved as per MIS requirements for the role.
• Engage in periodic performance review with the reporting authority and Head Office Staff.

Personnel Specification:

• Bachelor's in Business or relevant field.
• GPA 2.5 and above.
• 2023-2026 graduate.
• Registered as a job seeker.
• Good knowledge of products, services, operational policies and procedures.
• Sales orientation.
• Good communication skills, interpersonal skills, tact and flexible approach.
• Knowledge of Banking systems and PC operations.