Job Description

Napoleon are North America’s largest privately owned barbecue manufacturer and from our offices & warehouse located near Berkswell, we supply leading multiple & independent retailers across the UK with barbecues and accessories. A great opportunity has arisen to join the UK subsidiary of a long established international Canadian manufacturing business in a varied and challenging position as:

Sales Office Administrator

As a Sales Office Administrator, you will ensure efficient office operations and provide excellent service to retailers, customers, and our sales staff. This position requires excellent organizational skills, a customer-focused attitude, and the ability to effectively manage multiple responsibilities.

Your main responsibilities and activities include:

• Answer incoming calls and handle technical inquiries efficiently.
• Manage and resolve customer issues, warranty claims, and provide effective customer solutions.
• Perform general office administration tasks, ensuring smooth day-to-day operations.
• Process customer orders and coordinate with transport companies to ensure timely delivery.
• Prepare reports using Microsoft Office Suite (Word, Excel, PowerPoint).
• Manage stock control and inventory, ensuring accuracy and availability.
• Assist in the preparation for trade shows and events, and attend as needed.
• Pick, pack, and dispatch all direct and parts orders via courier services.
• Support warehouse coordinator with checking off orders, putting stock away, managing spare parts, and order picking.
• Ensure the showroom, reception, and office areas are clean and tidy.

Job requirements:

• Proven experience in an administrative role, preferably within a sales or customer service environment.
• Excellent knowledge of MS Office required, and Sage Accounts 50 experience would be beneficial but not essential.
• Possess a valid, clean, driver's licence and have own transport.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities.
• High attention to detail and accuracy.
• Positive attitude and a proactive approach to problem-solving
• Experience in stock control and inventory management is a plus.
• Ability to manage physical tasks such as picking, packing, and managing stock.

We offer:

• Permanent, full-time position (37,5 hours per week)
• Salary up to £26,000, depending on experience.
• 27 days holiday plus bank holidays.
• Pension scheme, health care medical insurance, life assurance and income protection.
• Employee Assistance Programme.
• Employee discounts on our product range.
• We offer you access to our e-learning platform to contribute to your development.

Are you interested in this position? Please send your cover letter and CV to eu.hr@napoleon.com