Job Description

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 5

National Account Director

Aloha & Welcome to Something Exceptional

At Prince Resorts Hawaii, we don’t just sell rooms — we create unforgettable moments in some of the most iconic destinations in the world. From the newly renovated and iconic elegance of Mauna Kea Beach Hotel to the elevated experience at The Westin Hapuna Beach Resort and the vibrant energy of Prince Waikiki, our portfolio represents the very best of Hawaii hospitality.

But what truly sets us apart isn’t just where we are — it’s who we are.

We are adding to our high-performance sales culture which is fueled by relationships, ambition, and results. Our team is made up of seasoned professionals who take pride in their relationships, their revenue, and their ability to consistently outperform the market.

We move with purpose, we think strategically, and we execute at a high level — every day. We are a team driven by purpose: to create meaningful experiences that enrich the lives of our guests, our communities, and each other. Our culture is rooted in authentic aloha, respect, collaboration, and empowerment — where every team member is encouraged to bring their full self, take ownership, and make an impact. We believe the best results come from people who feel valued, inspired, and connected to something bigger than themselves.

Our company has been recognized by Hawaii Business Magazine’s “Best Places to Work” for five consecutive years. In addition, we invest deeply in our people. From competitive compensation and benefits to career development, best in class recognition programs, and undeniably the best employee travel perks with both Marriott and Seibu Prince Hotels & Resorts Worldwide. We are committed to helping our team members thrive—professionally and personally.

But performance alone isn’t what defines us. This is a place where relationships matter. Where innovation is encouraged. This is a place to build, grow, and dominate your market.

Position Overview and Responsibilities:

We are creating something special: and this position will be an energized, relationship-driven position focused on performance, authenticity, and growth.

If you’re looking for more than just a role—if you’re looking for a energized team, hotels who are best in brand, and a company you can be proud to represent—you’ve found it.

The Opportunity: This is not a “build-from-scratch” role - This is a momentum role.

We’re looking for a National Account Director who arrives with credibility, a strong network, and the ability to immediately impact revenue. You understand the expectations of incentive planners, executive decision-makers, and luxury intermediaries—and you know how to translate that into business. In this role, you will position our resorts as best-in-class destinations for:

Corporate incentive travel, Executive retreats, and High-touch luxury group experiences

You won’t just sell—you’ll inspire, curate, and close.

What You’ll Do (Essential Duties)

Own and Grow the Incentive & Luxury Group Segment

• Proactively generate and close corporate incentives, executive retreat, and luxury group business
• Leverage your existing relationships to deliver immediate revenue impact
• Identify and secure high-value opportunities aligned with each hotel’s premium positioning

Activate Your Network

• Utilize established connections with incentive houses, corporate planners, and luxury advisors
• Maintain a strong presence in the incentive and luxury travel community
• Represent the Prince Resorts Hawaii brand at key industry events, trade shows, and client engagements

Deliver High-Touch Sales Experiences

• Craft compelling, tailored proposals that reflect the sophistication of the incentive market
• Lead immersive, memorable site inspections that inspire clients and differentiate the resort experience
• Anticipate client expectations and curate experiences that exceed them

Drive the Sales Process with Precision

• Manage the full lifecycle: prospecting, qualifying, negotiating, contracting, and closing
• Structure creative, value-driven deals while protecting rate integrity
• Ensure seamless transition from sales to operations for flawless program execution
• Make and exceed quarterly and yearly goals for this luxury corporate market

Collaborate to Elevate the Experience

• Partner cross-functionally to align on luxury service delivery and program customization
• Support team initiatives and provide leadership within the sales organization
• Step in to support broader sales leadership efforts when needed

Essential Duties

1. Maintain strong skills with sales applications: CI-TY, Delphi Opera, Outlook, Word, Excel, etc.
2. Be well versed in the sales process - initiating customer contact, qualifying, follow-up, and negotiating, contracting (including creating and being knowledgeable of hotel contracts), and service delivery.
3. Develop and communicate/lead site inspection strategy and provide strong site inspection experience.
4. Develop and strengthen strong relationships with new and existing group accounts to achieve group segment objectives. Attend industry events to represent and grow customer base.
5. Provide an elevated level of guest service in all areas of the resort.
6. Maintain organizational skills to support the sales process Partner/network with industry organizations such as the Island of Hawaii Visitors Bureau, Oahu visitors Bureau and meet Hawaii sales team.
7. Must meet and/or exceed booking goals.
8. Perform administrative tasks such as contracts, proposals, solicitation letters, etc.
9. Create and utilize sales presentations and tools to increase hotel sales.
10. Must be available to travel to both Mainland and Hawaii to generate sales production as needed.
11. Attend and/or lead sales related meetings as required and prepare reports and presentations.
12. Understand and support overall hotel goals and objectives.
13. Be a strong team player by supporting other sales members, sales department initiatives.
14. Assist Area Director of Sales, Group in various other duties such as creating and maintaining SOPs to meet business needs.

Other Duties

1. Actively participate in industry and community initiatives.
2. Represent Prince Resorts Hawaii in a professional, respectful manner.
3. Attend REVMAX (when schedule allows) and resort management meetings.
4. Perform other related duties as assigned or required.

Working Conditions:

1. Normal office conditions, sitting, lifting, standing.
2. Must be able to walk the property to give tour of the resort and/or greet clients.
3. Must be able to travel off island or out of state.

Work Hours:

1. Must be able to work schedule determined by the Area Director of Group Sales.
2. Must be able to work long and irregular hours as needed.
3. Must be able to work more than 50 hours per week.

Equipment Use:

1. Must be proficient use of computers, resorts applications and word, spreadsheet, and other required software.
2. Must be able to use various office equipment including but not limited to calculators, photocopiers, scanners.
3. Must have a valid passport and State ID.

Mental and Physical Demands:

1. Ability to prioritize and organize workload to ensure deadlines is met.
2. Ability to manage stressful and challenging situations.
3. Ability to stand and walk as needed to meet with clients, conduct tours, meet with departments, and attend meetings.
4. Ability to sit at a desk to do administrative duties.
5. Ability to travel on airplanes; carry luggage and sales and marketing material.
6. Ability to lift, carry, push, pull up to 50 lbs.

Communication Demands:

1. Must be proficient in the English language – ability to read, write and speak. Must have the ability to effectively communicate in person, over the phone or in writing to guests, employees, potential clients, and vendors.
2. Must have strong communication skills - written, verbal and public presentations.
3. Must be able to read, understand and effectively negotiate contracts.
4. Must be able to conduct presentations to small and large groups of people.
5. Must be able to receive feedback and coaching as necessary.
6. Must be personable, tactful, patient, tolerant, assertive, respectful, and self-motivated.

Minimum Qualification Requirements:

1. High school diploma or equivalent.
2. Minimum of 5 years of sales experience required.
3. Four-year college degree is preferred.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.