Be the Person Customers Trust When the Unexpected Happens
When a home or business is damaged by water, fire, mold, or another unexpected event, customers need someone who can walk in, take control of the situation, and give them confidence that there is a plan.
That’s where you come in.
Paul Davis Restoration is looking for a Mitigation Sales professional to join our Waukegan team. This isn't traditional sales. You won't spend your day cold calling or sitting behind a desk. You'll respond to property losses, meet customers and insurance professionals on-site, assess the damage, develop the scope of work, secure the project, and help move it successfully through the mitigation process.
You'll combine restoration knowledge, relationship-building, estimating, and project leadership to turn an emergency into a clear path forward.
What You'll Do
- Respond to emergency and non-emergency property losses
- Meet with homeowners, property owners, adjusters, and other insurance professionals
- Inspect damaged properties and determine mitigation needs
- Develop accurate scopes of work using Sketch/MICA and company systems
- Explain the restoration process, recommendations, timelines, and next steps
- Build trust with customers and secure contracts and service authorizations
- Coordinate with the Mitigation team to ensure a smooth handoff and successful project
- Maintain strong communication with customers and insurance partners throughout the loss
- Monitor project progress and step in when issues could impact the customer or project
- Help transition customers into Reconstruction when additional repairs are needed
- Build and maintain relationships with insurance professionals and referral partners
- Support revenue, profitability, and customer satisfaction goals
Who Will Thrive Here?
We're looking for someone who can walk into a stressful situation, connect with people quickly, assess what needs to happen, and confidently lead the conversation forward.
You may be a great fit if you:
- Have experience in restoration, construction, estimating, insurance, project management, or a related field
- Understand mitigation and the property restoration process
- Know how to build relationships with customers, adjusters, and referral partners
- Are comfortable asking for the business and closing the job
- Can balance customer needs with project scope, documentation, and profitability
- Communicate clearly and confidently—even when emotions are high
- Are organized, responsive, and able to manage multiple losses at once
- Enjoy being in the field and taking ownership rather than waiting for someone to tell you what to do
Property damage restoration experience is strongly preferred, but we are open to someone with the right combination of sales ability, construction knowledge, customer service, and drive. Two or more years of related experience is preferred.
IICRC certifications are a plus—or we'll look for someone willing to obtain them.
This Could Be Your Next Step
Maybe you're already working in restoration and want to move beyond running the equipment or managing the production side of a job. Maybe you're an experienced Project Manager or Estimator who is strongest when you're in front of customers. Or maybe you're in construction, insurance, or another service-based industry and know how to build relationships and close business.
We're interested in the person behind the title.
If you understand how to earn someone's trust, recognize an opportunity, and take ownership from “we have a loss” to “we have a plan,” we want to hear from you.
Apply today and help us restore more than property.
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
