Job Description

The Study at Yale Hotel is currently seeking Sales & Marketing Coordinator who will be responsible for the successful organization and administrative function of the Sales office. You will have direct contact with our guests and assist in answering general inquiries regarding our event space and room availability.

This is an exciting opportunity to join a growing brand that focuses on genuine hospitality and accommodates the needs of university markets by offering high-quality, full-service lodging. Every detail is meticulously thought out to enhance the guest experience, creating a sophisticated, yet relaxing environment.

Responsibilities

• Perform daily office duties including, but not limited to: answering phones, updating sales contracts, assist in the creation and distribution of banquet event orders, establish and maintain client files, and communicate to internal and external stakeholders.
• Assist with responding to general inquiries, facilitate site visits and in the preparation of proposals and contracts.
• Maintain an accurate sales database to include updating merge documents, catering menus, producing key and audit reports, create and distribute weekly resume packet.
• Distribute banquet event orders, communicate final counts and changes effectively between Sales, Banquet, and Culinary teams.
• Participate in client prospecting, meetings, and networking events as directed by Sales Managers.
• Provide personable and courteous guest service, and promote a high-quality company image by demonstrating professionalism to both clients and colleagues.
• Ensure hotel and restaurant information is up-to-date and accurate on all online platforms: TripAdvisor, Yelp, OpenTable, Google Business, OTAs, restaurant website.
• Monitor comments and reviews on online platforms, escalate to upper management when needed.
• Collaborate with other departments to be knowledgeable of, and share with Marketing, important upcoming Yale University & community happenings.
• Partner with Marketing to capture video and photo content for hotel and restaurant social media pages.
• Manage “Weekly Events” guestroom collateral.
• Partner with Marketing to ensure all printed hotel and restaurant materials are up-to-date.

Skills

• Proficient in Social Media platforms (Facebook, Instagram, LinkedIn).
• Familiarity with capturing high-quality, on-brand photos/video using a smartphone.
• Strong attention-to-detail and able to maintain visual brand standards.
• Bonus if experienced with image and video editing software (Canva, Adobe Express, Splice, FilmoraGo, Adobe Suite).

Fundamentals

• Education: Preferred Bachelor’s Degree within a related field – Business Administration, Marketing, Hospitality Sales.
• Experience: Prior experience in a professional office setting or in a similar hospitality sales office.
• Excellent verbal and written interpersonal communication skills.
• Ability to positively communicate and interact with all hotel departments, external vendors, and guests.
• Ability to learn new technologies, including sales software and property management systems.
• Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Yale Hotel, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.