Job Description

The Personal Loan Sales Manager is responsible for sourcing, acquiring, and managing personal loan business through branch referrals, customer walk-ins, and local market activities. The role focuses on achieving sales targets, delivering excellent customer service, and ensuring compliance with Kotak Mahindra Bank's policies and processes.

Key Responsibilities

• Drive personal loan sales through the assigned branch network.
• Generate leads from existing bank customers, branch references, and external sources.
• Achieve monthly and annual personal loan disbursement targets.
• Build and maintain strong relationships with branch staff to increase customer referrals.
• Conduct customer meetings and explain personal loan products, features, and benefits.
• Ensure proper collection and verification of customer documents as per bank guidelines.
• Coordinate with credit, operations, and underwriting teams for smooth loan processing.
• Maintain high productivity and conversion ratios.
• Cross-sell relevant banking products wherever applicable.
• Monitor competition and provide market intelligence to management.
• Ensure adherence to regulatory and internal compliance requirements.
• Maintain customer satisfaction and promptly resolve customer queries.