Job Description

Location: Gurugram,Haryana,India

About Exotel

Exotel is one of the leading AI-powered customer engagement platforms in emerging markets, enabling businesses to transform how they interact with customers across voice, messaging, and conversational AI.

Founded in 2011, Exotel powers over 50 million daily customer interactions across 60+ countries. The platform brings together communication APIs (voice, SMS, WhatsApp, video), an omnichannel contact center (Ameyo), and conversational AI capabilities (Cogno AI).

Today, companies like Ola, Swiggy, Flipkart, Zomato, HDFC Bank, Oyo, and Byju’s use Exotel to automate customer journeys, improve support efficiency, and deliver seamless customer experiences at scale. Backed by $100M+ in funding and ~$60M ARR, Exotel operates at the intersection of SaaS, Voice AI, and customer experience transformation.

About the Role: Sales Manager – Voice AI & SaaS

We’re looking for a Sales Manager who can drive the adoption of Voice AI, Contact Centre SaaS, and customer engagement solutions across mid-market and enterprise customers.

This role goes beyond transactional selling. The focus is on driving business outcomes such as automating customer support using voice bots, improving contact centre efficiency, and enabling end-to-end customer experience transformation through omnichannel engagement.

You will own the end-to-end sales cycle and work closely with CXOs, product teams, and operations leaders to position Exotel as a strategic partner in their digital transformation journey.

What You’ll Own

• Drive revenue by selling Voice AI, Contact Centre SaaS, and communication APIs to mid-enterprise and high-growth startups
• Own the full sales cycle, from prospecting and discovery to solutioning, demos, commercial discussions, and closure
• Lead consultative conversations with CXOs and business leaders across customer experience, support, and operations
• Identify opportunities to automate customer journeys using AI-led solutions and build strong, outcome-driven pitches
• Build a strong pipeline through market mapping, outbound efforts, and strategic partnerships
• Expand existing accounts through cross-sell and upsell by identifying new use cases across support, collections, and sales automation
• Engage multiple stakeholders across business and technology teams to drive complex, multi-threaded deal closures
• Work closely with product, pre-sales, and solution teams to create tailored, ROI-focused proposals

What We’re Looking For

• 7–12 years of experience in B2B sales within SaaS, cloud, CX platforms, contact centre solutions, CPaaS, or Voice/Conversational AI
• A strong track record of closing mid to large deals and managing complex sales cycles
• Experience in consultative or solution-led selling with the ability to connect product capabilities to business outcomes
• Comfort engaging with CXOs and influencing multiple stakeholders across organisations
• Proven ability to grow accounts through upsell and cross-sell motions
• A solid understanding of customer experience, support workflows, or automation-led use cases
• A high ownership mindset with the ability to thrive in a fast-paced, high-growth environment

What Makes This Role Exciting

This role sits at the intersection of Voice AI, SaaS, and customer experience transformation, offering the opportunity to work on high-impact problems for some of the most recognisable digital-first companies. It combines strategic selling, emerging technology, and real business impact, making it ideal for someone looking to build depth in AI-led SaaS sales while driving meaningful revenue outcomes.

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