Job Description

Key Deliverables:

Lead generation

• Ensure necessary leads are generated through CSEs and channel partners/open market

Customer relationship management

• Develop and maintain relationship with existing and potential customers
• Educates customers with information to build their understanding of issues and capabilities
• Goes beyond their day-to-day work to assist customers in a positive manner

Dealer relationship management

• Maintain relationship with local dealerships, TML dealers and local territory managers of TML

Data management

• Maintain all relevant data related to TML retail and TMF market share at assigned territories and report the same to ASM

Team Management:

• Manage a team of CSEs including target setting, dealer allocation, and performance management
• Training and guiding CSEs
• Ensure all CSEs and dealer sales team are aware of policies related to TMF product offerings
• Makes sure self and team adheres to the team's expectations and guidelines, fulfills teams responsibilities, demonstrates personal commitment to the team