Job Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

OBJECTIVES OF THE POSITION

• Segment: Cold forming (wire drawing, tube drawing, cold forging)
• Region: APAC (mainly China, India and SEA)
• Provide troubleshooting activities & support new line start-ups
• Survey key/strategic accounts to provide continuous improvement suggestions and support

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

• Provide technical support, virtual and on-site for regional key/strategic customers in the APAC region – focus on cold forming (wire & tube drawing; cold forging) (escalation function and back-up for local teams like tech. sales, TSS and Onsite if existing)
• Handle trouble shooting onsite including lab simulations of field scenarios in collaboration with Application team
• Support line audits
• Provide product recommendation
• Manage line starts especially for bath make-up calculation, initial parameter checks after, if necessary align with local teams on corrections/counter measures after first production
• Manage technical trainings in close collaboration with customers and sales teams
• Communicate with regional and global colleagues in English, being the link between local, regional and international colleagues
• Prepare and share trouble shooting experiences and lessons learned regionally
• Communicate technology gaps and opportunities to Regional Marketing Managers
• Consult for layouting of new plants and plant optimization
• Support and be back-up of Application team if necessary
• Supporting sales and segments gaining new customer projects

JOB REQUIREMENTS

• At least Bachelor of Chemistry/engineering or related preferred
• At least 5 years of working experience in surface treatment or related industry
• Microsoft Office user skills (i.e. PowerPoint, Excel, Word, Outlook)
• Strong in intercultural communication